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Business Profile

Auto Customizations

Infinity Motorsports Racing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an exhaust system from Infinity Motorsport America on their website ****************** on 14-02-2024 and payed directly with my creditcard which was charged 1383$ USD which was for the exhaust and shipping to my location. I have not recieved what I payed for and I have on several occasions tried to contact them but their only answer has been that they have not been able to complete it, meanwhile I have seen on their ********** profile that during the same time I have waited they have delivered same part to other people around the world, but they have dodged doing my order. Having to wait close to 5 months is completely unacceptable and I would like help from you people to resolve the matter. I even tried contacting them to get my money refunded and they have also not answered me there, so I desperately need help resolving the matter.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a local race shop, IMR America, to perform some upgrades ro my car. I paid them 7k for parts on Nov 7, dropped my car off Dec 29th, and paid remaining 3k for labor on Jan 19th. Agreement was the upgrades would take aprox 2 months. It is now April 13, going beyond a reasonable time to complete and the shop owner has not started, and not all parts have been ordered, and they still have my car (an addl 50k vehicle). The car is my daily driver. So i am also incurring an addl 700 monthly in rental car fees. The shop owner is becoming unresponsive and i need to seek remedy. At this point our service agreement has been breached, the provider was paid in full

Infinity Motorsports Racing is NOT a BBB Accredited Business.

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