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Business Profile

Heating Contractors

Collins Oil Burner Service and HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was hired to replace central air conditioning unit. Agreement was made on 5/16/23. Date of scheduled service was to be 5/30/23 and take 1.5 days to complete. Work started 6/1. Outside unit was replaced 1st. Returned 6/8/23 to remove handler and on 6/16/23 to complete job. We were on standby everyday as the company would often say they would be there that day or following and not show up. On 6/20, there were water marks on the ceiling, below the location of the crawl space unit. Company returned the next day. Water was vacuumed out and reported that the pipe was cleared. On 6/24/23, unit would not turn on and there was additional water staining. Staff technicians returned 6/26/23. A piece of pipe was reportedly replaced and the remainder was unclogged and solution poured to prevent mold. On 6/28, the unit stopped working again. They stated that they would have to make a drainage through the exterior of the house. We are given different reasons/information/excuses every time. On 6/29, the technician came to run the new pipe. He admitted that the original pipe should have been changed to PVC to accommodate the larger unit, however owner told them not to. He notified the owner that we questioned the length of the job and were frustrated about the quality. Owner told the technicians to leave due to us being "hostile," despite technician verifying we were only asking questions. Owner will not respond to calls or texts.
    I paid $8880 for the job. $7200 paid 5/19, $1680 paid 6/20. He was asking for another $348, for the pipes.
    The unit is not functioning. I need the job completed correctly and it verified that there is no mold. Would like to have them compensate to have the large stain removed from the ceiling appropriately, repainted, and ensure that there is no electrical damage (as the water mark is above a light fixture and smoke detector.)
    I have 2 children with severe asthma that have been effected by the humidity and heat and lost 2 days of work.

Collins Oil Burner Service and HVAC is NOT a BBB Accredited Business.

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