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Business Profile

Auto Rentals and Leasing

Cheap Auto Rental Co., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dealership sold me a car that has problems and they will not return my money.

    Business Response

    Date: 03/11/2024

    The customer purchased a 2006 ******** **** *** ******* on February 6, 2024 with 152,476 miles on it.  The vehicle came with a thirty day, fifteen hundred mile warranty.  This warranty is spelled out explicitly and I have included copies of the warranty, finance contract, invoice, odometer statement, retail purchase order, and state inspection form.  On February 21st, the customer returned with the vehicle and the front tires were bald on the outside edges. At that point it had 155,583 miles on it. We performed an alignment (set toe-in), inspected the front end, and installed two good used tires.  The customer returned again on March 5th and the front tires were bald again on the outside edge. The odometer reading on the 5th was 158,281. We once again installed two used tires, set the toe-in, and checked the front end.  WE ALSO REPLACED THREE WHEEL STUDS AND THREE WHEEL LUGS ON THE RIGHT FRONT WHEEL.  The mechanic who worked on it here DEFINITELY did not send the car back out with two studs broken off and one stripped (only two out of five fasteners holding wheel on) leading me to think that someone else had the wheel off in the meantime.  We are uncertain if the tires we replaced the  were the ones that we installed on the 21st.  We also repaired (welded) the attachment for one of the struts that holds open the hatchback on the back of the van.  On March 8th, Mr. ***** called and claimed that the front tires were again bald on the vehicle;  Three days after we installed two really nice tires.  He wanted to return the vehicle for a full refund.  I explained to him that he had already traveled about four times the 1,500 mile warranty (5,805 miles as of the 5th).  I told him that I was willing to take another look at the van but there was no way he was getting a refund.  I explained to him that if he had RENTED the van from us for a month and done this amount of mileage it would have cost him over $1,500 dollars for the rental.  I also need to mention that this van was one that I had been using as a rental.  I registered the van as a rental on 1/7/21 with 96,700 miles on it and it was in my rental fleet for over three years, until Mr. ***** purchased it without issue or any problems with premature tire wear.

Cheap Auto Rental Co., LLC is NOT a BBB Accredited Business.

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