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Business Profile

Financing

Capital for Change, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This could have been easily resolved if someone had simply returned my calls or emails.



    Sincerely,



    ***** ****** I have been unable contact anyone via phone (their system puts me on hold for about two minutes and then hangs up) or via email.

    Business Response

    Date: 06/02/2025

    This customer has two loans ********** and **********, and the funds received were applied to the wrong loan ********** in error due to payment processor's error. The funds have been removed from the wrong loan and has been applied to the correct loan **********. Copy of loan history is attached for both loans showing the corrections made. Our online portal allows regular monthly payments only. It doesn't allow for payoff transactions. 

    Please do not hesitate to contact me for any additional information or questions.

    Sincerely,

    Carith D***

    Director of Loan Servicing

    **************************

  • Initial Complaint

    Date:10/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted an *********** **** application on Aug 26, 2022 at 10:12 AM EDT, email from Capitol stated loan was under review for pre-approval for 5-7 days. The email from Capitol stated, "By submitting your application, you have agreed not to begin any work until you are in receipt of a loan commitment." this was an after the fact statement that I did not agree to.

    It's been 427 days with no contact of any kind from Capitol.

    The company online portal does not display this application.

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/10/23 I applied for a heating loan via Capital for Change. On 10/12/23 I received a denial notice due to late payments to **********. To date, I have called and spoken with several agents at Capital for Change as well as providing a document from ********** stating that I was on a payment arrangement and my account is in good standing. I have explained through multiple phone calls and emails that the payment arrangement due dates supercede the statement due dates and therefore my payments made per the payment arrangement were not actually late. On 10/16/23 I provided Capital for Change with the direct line to the ********** supervisor that issued the letter I previously sent. To date, that supervisor has not been contacted. On 10/20/23 I provided Capital for Change with the email address that they could request additional information about my ********** payment plan and to date, Capital for Change has not sent any request for additional information. Meanwhile, my application for a heating loan to replace a non operational furnace remains denied until Capital for Change can get additional information on a payment plan that I made and completed with **********. Yet Capital for Change has seemingly made no effort to get this additional information even when I've provided contact points and methods for doing so.

Capital for Change, Inc. is NOT a BBB Accredited Business.

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