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Business Profile

Hearing Assistive Devices

Miracle-Ear Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hearing aids from this business and they dont work and I would like a refund but the business wont let me return the hearing aids. On March 25th I had my first appointment with this business and on April 12th I got my hearing aids. They worked for like a week and then stopped working so I brought them back on April 19th and the business owner said she would get them fixed. Then a month later on May 19th I picked up my hearing aids again and after two and a half weeks they stopped working again. I tried to call this business many times and left messages but none of my calls were returned so on June 7th I went into the office of this business to return my hearing aids and get a refund and the business would not let me return them and get a refund. The hearing aids still dont work and I would like a full refund. I have already paid this business $1,015.20 and they sent me a bill for 6,235.00 for hearing aids that I cant use and dont work. i would like all my money back, and would like to return the hearing aids.

    Business Response

    Date: 07/20/2023

    The aids have been taken back and this customer has been issued a full refund. 

Miracle-Ear Hearing Aid Center is NOT a BBB Accredited Business.

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