Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received imaging services from Meriden Imaging Center's ******* ** location at the end of September 2024. I started receiving bills to my home address at the beginning of 2025. I noticed the bill had the wrong Insurance information and I reached out to the billing department and notified them of incorrect insurance information. I was told that all of my initial information in there system was wrong including my address and that it took some time for them to find me and mail the bills out to the correct address. I asked how that was possible. I filled an information packet like all first time patients fill out at a new providers office. I was told the bill would be resubmitted to the correct insurance provider. After the call me Meriden Imaging, I called my insurance provider and explained the situation to them. My insurance provider told me to call Meriden Imaging back to tell the imaging center to submit the the bill with a note stating: the imaging center did not, initially, have the correct insurance information and that due to that reason the bill is being submitted late but within the insurance acceptable time of paying out a claim. My insurance provider told me it would take up to 45 days for them to process the claim. I called the imaging center back to let them know I spoke with the insurance provider and reiterated everything the insurance provider told me to tell the imaging center. I was told by the imaging center not to worry about it and whoever I spoke with earlier that day would take care of it. A few weeks passed and I received several copies of the same bill in one envelope with a letter saying the bill was past due and they were offering me a 20% discount but the bill had to be paid immediately, and that it was too late to submit the bill to my insurance. I called the imaging center, again, and asked to speak to a manager. I've had a few more calls to the imaging center and they're refusing to submit the bill to my insurance saying Im at fault.

  Business Response

  Date: 06/03/2025

  8/15/2024 Order received from referring physician.
  9/26/2024 Authorization obtained from ******* effective 8/15/2024-10/13/2024 for ****** insurance.
  9/27/2024 Patient came to our office for procedure.
  Front desk staff askes patient if they have new insurance and update **** if the answer is yes.
  Billed ******* with ******* Auth # *********
  10/29/2024 ****** denied-information requested from patient not received.
  10/31/2024 We called ******, the representative said the patient was covered until 10/1/2024 and would send back for reprocessing.
  12/3/2024 called ******, they have the policy terminating on 8/31/2024.
  12/27/2024 ****** denied our claim.  Lapse in coverage.
  1/7/2025 we sent a statement to the patient.  We had mail returned on prior statement.  Located new address.
  2/25/2025 mailed another statement to the patient.
  4/5/2025 ***** insurance card scanned into ****. ***** effective 7/1/2024.
  4/8/2025 the patient called and said she has *****.  She wants us to bill *****.  ***** will not let us obtain retroactive authorizations.  ***** will deny the claim and will state there is no patient responsibility.
  The patient states she filled out new patient paperwork in the ****** office with ***** information.   The only paperwork scanned into **** is the MRI safety screening checklist.  No insurance  information on this paperwork.  ****** Manager states that they ask the patient if their insurance has changed.

  ****** insurance information was provided in our electronic charge/billing file.
  We can bill ***** insurance if ***** will give us a retroactive authorization.

  Customer Answer

  Date: 06/03/2025

  I spoke with ***** on 4/8/2025 and explained the situation to *****. ***** asked me to call the provider and tell them to put an explanation stating they had had the wrong insurance information on file and then submit the claim. I called back and reiterated *****'s instructions for the provider to receive payment. Provider said they would take care of it. I receive a letter in the mail saying provider is refused to submit claim due to to much time passing and saying insurance would not accept. If they submit the claim with the note saying they had the wrong insurance information the claim would get paid. Provider is refusing to submit the claim and have been doing so since I contacted them and ***** back in April.  

  Business Response

  Date: 06/12/2025

  I faxed a claim form, report, order from physician, ******* authorization for ***** to ***** today.

  Customer Answer

  Date: 06/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response. I will not be able to accept this response until the bill has been paid by the insurance. I do not want this complaint closed nor will I agree to any acceptance of any kind until the bill is paid. 
  
  
  
  Sincerely,
  
  
  
  *** *******