We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Aladdin, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not honoring a 10 year warrant on their product.

    Business Response

    Date: 07/26/2024

    To Whom it May Concern,

    Mr. ****** purchased ******* brand awning fabric from Aladdin, Inc on May 4, 2015.  ******* offers a 10 Year limited MFG warranty on their fabrics, which I have attached.  Mr. ****** should have registered for his warranty with ******* after installation as advised by Aladdin.  If he had, then he would have received the warranty information that I have attached.  As indicated on the warranty information, ******* carries a 10 Year limited warranty against becoming unservicable because of "loss of color or strength from normal exposure conditions, including sunlight." ******* will repair or replace with new equivalent fabric that becomes unservicable.  Normal wear, weather soiling, stains, rips from environmental factors are not included in the warranty.  As indicated in the picture that Mr. ****** provided, the fabric was clearly ripped in a way that is not consistent with normal exposure.  Aladdin has contacted ******* on behalf of Mr. ******.  We were advised, as was Mr. ******, when he called ******* directly, that the hole in his awning fabric did not occur due to normal exposure conditions and that it appears to be the result of an animal or some other kind of environmenatal factor.  

    In conclusion, Mr. ****** was aware of the scope of the warranty 9 years ago when he purchased the awning fabric.  While Aladdin, goes above and beyond in our efforts to satisfy our customers there is unfortunately no remedy to this perdicament other than replacing the current fabric at cost. 

     

    Sincerely, 

    Gerry C******

     

     

    Customer Answer

    Date: 07/26/2024


    Complaint: ********

    I am rejecting this response because:

    The awning was not exposed to any conditions that one would expect awnings to be exposed to. In fact, the awning was not used very much at all during the 9 years of our possession.  Their product should be able to withstand less than normal use and  Aladdin should stand behind the quality of their product.


    Sincerely,

    ***** ******

    Business Response

    Date: 07/29/2024

    I have attached a picture of the damaged awning, as provided by Mr. ******.  Clearly and as confirmed by *******, the damage is not a result of normal exposure but environmental factors, more specifically, an animal and is therefore not covered by the limited warranty that ******* provides.

Aladdin, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.