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Business Profile

Pool Service

Distinctive Swimming Pools, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have hired this company to clean my pool while I was out of country. Contract was for them to come and clean once a week july4- sept 4th,22 No repairs of my pool permission was given. I had guests staying in my house that notified me that pool company never came to clean and that pool is Dirty. We checked our cameras on august 28th and last time they came was august 12th. Almost 2 weeks
    I have contacted the pool and canceled all services due to them being irresponsible and unreliable.
    I also paid upfront when I signed contract for fall closing of my pool. I kindly asked to cancel that service because they broke our agreement by not showing up and maintaining my pool. I asked apply the amount I paid for closing to outstanding balance that I owe for cleaning. I got invoice with that amount deducted. However there were overcharges. 1) they delivered chemicals that they used to clean pool with 25 lbs bucket of chlorine tablets and charged me a price of 50lbs bucket.
    2) they charged me for additional cleaning of the pool twice in one week ( my house camera indicated person showed up for 14 min meanwhile it takes about 40 minutes to clean our pool). We Signed once a week cleaning agreement- also their person showed up for 14 min couple days after they already cleaned the pool and charge me again.
    I have contacted in beginning of September to please revise my invoice hoping it was a mistake. Couple weeks later my husband called to follow up on that. He was told that owner is going through my e-mails and will get back to us shortly.
    November 6th two months later I get the same invoice with no revision made and adding 30 days late fee charges.
    He took 2 months to get back at us - he never e-mailed, called or followed up. And sends another invoice - not to revise overcharges - to add late payment fees
    I e-mailed again - no reply so far. They clearly didn’t overcharge me by mistake- it was done on purpose. Please review attached files

    Customer Answer

    Date: 12/12/2022

    Hi,

    My name is **** ***** 

    I’m contacting you to update you on my complaint number ********.

    The business contacted me - they revise the invoice and removed all overcharges. We gladly paid the outstanding balance.

    Please close  this complaint on your end because it is resolved.

    Thank you for your help.

    Best regards, ****

Distinctive Swimming Pools, Inc. is NOT a BBB Accredited Business.

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