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Business Profile

Blasting Contractors

Joe's Dustless Blasting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blasting Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have uploaded the receipt which shows what was agreed upon.ake lines, fuel lines, fuel tanks, etc. I tried contacting Joe but he won't answer my phone calls and won't call me back. He subsequently texted me, saying that I shouldn't have given him the money if I wasn't happy. I was repeatedly told that I "was in good hands" and that I "will be happy" with everything. Obviously I am not and Joe doesn't want to make it right.

    Business Response

    Date: 01/03/2024

    Hi my client. did not add  in the fact that we did  do a follow up the next day and addressed the areas that we missed. plus he stiffed us without paying the TAX.   

    Customer Answer

    Date: 01/03/2024



    Complaint: ********



    I am rejecting this response because:

    The
    seller only agreed to come back after the BBB complaint was filed.  He
    then spent less than an hour and made no noticeable improvement in his original
    shotty work.  I was forced to hire another company to come finish the job
    which cost me an additional $1,000 - to which he spent 5 hours trying to make
    it right!

    I
    have plenty of pictures and witness statements to attest to everything I am
    claiming.

    I
    provided a valid ** Sales Tax Exemption Certificate which exempts this from ** sales tax.  The seller claiming I stiffed him on sales tax is a sad
    attempt to discredit me.

    Just
    give me the $1,000 I had to spend to fix your shotty work.  As I said, I
    will see you in court and you are guaranteed to lose.



    Sincerely,



    ******* ******

  • Initial Complaint

    Date:10/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:  We have in an email for Joe stating that he would give us an additoanl refund of $200 because he did not clean up at all!   We were charged $500 extra (also in an email) for clean up.  We have 4 bags of chipped paint and dust that we collected that he did not even attempt to clean.  Was I rude?  Yes probably because we paid $5800 for a job that he did not complete.  The bottom pain is considered toxic and should be handled in such a way to not have the dust flying everywhere.  Where are we supposed to dispose of toxic material.  We have all correspondence in wriitng from Joe.



    Sincerely,



    ****** ***bags my husband filled and refund us an additional $200. He did go back and took the bags and did a little cleaning. To date he has still not given us the refund and is not returning out texts and emails. The day of the job Joe sent a text to my husband at 9:08am to say that he was there and another email at 1:28pm to say he was done. Those hours did not include clean up which as mentioned my husband did. So in all he was going to give us a total refund of $300 but have only received $100. Joe didn't do any of the cleaning and since the agreed upon $5,800 included cleaning more of a refund is requested.

    Business Response

    Date: 11/01/2022

    ***** *** ***** ********************************
    ***** ******** ******** ** **** ***** **
    *** ********** ***********************
    ******** ** * ********


    Hi this is Mr Joseph B**** ***

    I was hired by Mr *** to blast them both bottom paint off his boat we agreed on a price for cleanup too and I explained to him I could clean up as much as I can the boat was situated on jack stands and on the keel there are blocks of wood that you couldn't put a tarp underneath it and I explained you should have put a tarp before lasting your boat. 

    So I told Mr *** that I could do the best I can cleaning up  and I did refund him $100 this conversate for a little bit of part that I  couldn't clean up cuz I couldn't get to it. 

    I've been in business since 2007 and I never had a complaint about boats and clean up unfortunately his wife had to know send her a word out and was very rude on the phone with me to start off.

    Thank you kindly and have a blessed day Joe's dustless blasting

    Business Response

    Date: 11/08/2022

    ***** *** ***** ********************************
    ***** ******** ******** ** **** **** **
    *** ********** ***********************
    ******** *** ** * ********

     

    Hi to whom it may concern, I recently has received a letter from you guys and Mrs *** is stating that I never came back and cleaned upr from the last time and I did come back I have pictures to prove it., Plus I took away three four bags so she's not getting her story straight it's going back and forth she's telling lies so you decide I'm not giving no refund I gave them $100 refund already. thank you

    Customer Answer

    Date: 11/09/2022



    Complaint: ********



    I am rejecting this response because:  I have never stated that Joe did not come back.  He did come back but the bags he picked up were the bags my husband filled as seen in the photos that I sent.  So I think the person not telling the truth is Joe.  He did come back to collect the bags and as stated before finished what my husband did 90% of.  So yes he did 10% of clean up.  



    Sincerely,



    ****** ***

Joe's Dustless Blasting is NOT a BBB Accredited Business.

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