Complaints

This profile includes complaints for Kitchen Cabinet Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kitchen Cabinet Outlet

  431 Harpers Ferry Rd Waterbury, CT 06705-1844

  
• 

  Kitchen Cabinet Outlet

  931 Queen St Southington, CT 06489-1234

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I have placed an order for cabinets on 2/18/24. Were informed the cabinets would take about 9 weeks. They finally came in in may of 2024. The order was incomplete, the design was incorrect. As of today, 10/24/24 we have still not been able to reach a resolution, our kitchen is incomplete, parts are missing and cabinets are damaged. Meanwhile we are paying off the entire lease as if everything was settled. There is zero communication unless we contact the *********** location, and then we get no answers

  Business Response

  Date: 11/27/2024

  Good Evening,  Please see the customer’s acknowledgement of 11/13/24 that they have received all of the materials.  I apologize for not responding to you sooner.  The customer’s complaint that the design was incorrect and the order was incomplete is not accurate.  They needed additional parts, that they reported during the installation, which were ordered for them, but ***** cabinetry is a custom cabinet manufacturer.  They have a 8-10 week lead time, and there is not a way to get them quickly.  The salesman involves reported that the customer called in on numerous occasions asking him to order additional and/or replacement pieces.  As you can see by the list of items we ordered, spray paint, rubber bumpers and replacement fronts are the majority of the order with a piece of moulding.  I find it very frustrating, that they reported the order was incorrect.  Replacement parts do not constitute an incorrect order.  If you have any additional questions, please let me know.

   

  Thank you, Jimi

   

  Jimi C*****

  Kitchen Cabinet Outlet

  Vice-Presidente

  *** ***** ******
  
  ************ ** *****
  
  ************* *** ***
  
  ************* ***

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new townhome in November 2020. The kitchen and bathroom cabinets had been purchased from and installed by Kitchen Cabinet Outlets. This spring (2023) I realized that some of the cabinet doors were warped out of shape and one was not closing. I contacted Kitchen Cabinet Outlets and they sent a gentleman named Ron to evaluate the cabinets on April 27, 2023. Ron agreed that the cabinets had some damage and also took photos of the warped cupboard doors. He then told me that the office would get back to me. The office has not contacted me! I have called 3 times over the last several weeks and each time I have been told that someone named “Quina”. will call me back! No one has called me! During the last time I talked to the person who answers the phone I told her I would be contacting BBB if no one called me back. Again, I have not been contacted after the associate visit and 3 calls to find out when my cupboards will be replaced.

  Business Response

  Date: 07/18/2023

  Good morning,

       This is not a Direct Customer of Kitchen Cabinet Outlet.  She purchase a condo that was built by ****** ***********  I believe there was some confustion internally on who she was since there was no record of a sale to her.  Nonetheless, we have a service tech going to her house on 7/24/23 and they will change the doors she has an issue with.  If anything else is needed, please let us know..

  Thank you,

  Jimi C*****

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *** ******