Complaints

This profile includes complaints for The Eye Care Group, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Eye Care Group, P.C. has 4 locations, listed below.

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  The Eye Care Group, P.C.

  1201 W Main St Ste 100 Waterbury, CT 06708-3105

• 

  The Eye Care Group, P.C.

  40 Temple St Ste 5B New Haven, CT 06510-2715

• 

  The Eye Care Group, P.C.

  6 Business Park Dr Branford, CT 06405-2988

• 

  The Eye Care Group, P.C.

  22 Old Waterbury Rd Ste 202 Southbury, CT 06488-3848

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *** ** *********** **************,
  I was wrongly charged for the follow up visit after the cataract surgery from Dr. K******' office in ********** *** The visit was on 2/16/2024. It was scheduled as a surgery follow up visit to see if the eye's vision was improved. I did not request for being schedule the visit for a pair of glasses. I have too many paires of glasses and I do not need any. I was not asked to be given a refraction exam. After the cataract surgery, I had the eye vision exam for each follow up visit and this was the only time I was charged for extra money. The doctor's office does have a eye glasses store right there. I did not visit the store and I was not asked if I needed eye glasses or not. My glasses were working fine for me. I did not ask to get a pair at all. When I received the bill for extra charge, I was upset. I was not told that they did eye exam as the doctor had done for each follow up visit as a refraction exam. I was not told lthat she would charge me for refraction that day In fact, I beieved that was the perpose to check my eye to see if my eye vision got better as she had done for my previous visits. My wife called the ********* both Billing office and Dr. K******'s office speaking to the employees at least three times explaining what was done during that visit, The Billing office employe told my wife that they made a mistake and would correct the error. But instead, hey kept on sending me the bill. I need your help to resolve the issue. I am a senior. I am not in good health. This is very stressful for me to call the billing office often. Thisi s abusive to senior. I need your help. Thanks.

  Business Response

  Date: 10/08/2024

  **** *** ******* **********
  
  We have received your correspondence regarding our patient ***
  **** which was filed on 8/3/24 under complaint ID#********. I have attached to
  this secure email proof of services rendered which include the office note and
  refraction RX for DOS 2/16/24 as well as his recent visit on 9/6/24. I have
  also included copies of the patient’s signed financial policy which clearly
  outlines refractions are not covered by Medicare and most other insurance carriers.
  Included in this email as well are copies of the Medicare’s EOB which outlines
  this service is not covered by them and it is the patient’s responsibility to
  issue payment for the services rendered. It should also be noted that while the
  patient is disputing the refraction charge on DOS 2/16/24 he elected AGAIN on
  9/6/24 to get another refraction knowing it would not be covered by insurance
  and then refused to issue payment to our front desk staff. Medicare, ***** and
  **** have tried to communicate with the patient in a respectful manner regarding
  the balance advising the patient he is responsible for the services rendered as
  well as attempted to offer the patient multiple payment plan options to assist
  in making the payments. The patient and his wife continue to call our offices
  being disruptive, argumentative and irate with our staff on several occasions. We
  have taken several steps to attempt to resolve this situation with the patient
  to no avail. It is unfortunate that the patient has filed a false report with
  the BBB due to not being able to get his way with Medicare, ***** and us. Our
  practice prides itself in it’s over 50 years of service to our community and patients
  which our providers do with care, respect and dignity in particular to our
  elderly population. Please let me know if there is any other documentation that
  I can provide to assist in clarifying this situation with BBB. I thank you for
  your review of the attached documentation. Please feel free to contact me directly
  for any further assistance. 

  Business Response

  Date: 10/08/2024

  **** *** ******* **********
  
  We have received your correspondence regarding our patient ***
  **** which was filed on 8/3/24 under complaint ID#********. I have attached to
  this secure email proof of services rendered which include the office note and
  refraction RX for DOS 2/16/24 as well as his recent visit on 9/6/24. I have
  also included copies of the patient’s signed financial policy which clearly
  outlines refractions are not covered by Medicare and most other insurance carriers.
  Included in this email as well are copies of the Medicare’s EOB which outlines
  this service is not covered by them and it is the patient’s responsibility to
  issue payment for the services rendered. It should also be noted that while the
  patient is disputing the refraction charge on DOS 2/16/24 he elected AGAIN on
  9/6/24 to get another refraction knowing it would not be covered by insurance
  and then refused to issue payment to our front desk staff. Medicare, ***** and
  **** have tried to communicate with the patient in a respectful manner regarding
  the balance advising the patient he is responsible for the services rendered as
  well as attempted to offer the patient multiple payment plan options to assist
  in making the payments. The patient and his wife continue to call our offices
  being disruptive, argumentative and irate with our staff on several occasions. We
  have taken several steps to attempt to resolve this situation with the patient
  to no avail. It is unfortunate that the patient has filed a false report with
  the BBB due to not being able to get his way with Medicare, ***** and us. Our
  practice prides itself in it’s over 50 years of service to our community and patients
  which our providers do with care, respect and dignity in particular to our
  elderly population. Please let me know if there is any other documentation that
  I can provide to assist in clarifying this situation with BBB. I thank you for
  your review of the attached documentation. Please feel free to contact me directly
  for any further assistance. 

  Customer Answer

  Date: 10/08/2024

  I contacted Tracy working as a billing agent for *** ******* *******.  She lied to me that she submitted the correct billing code to Medicare in August.  I called Medicare three times spoke to two employees and the claim supersor asking if Medicare received 2nd claim for 2/16/2024 charge for refraction.  All medicare employees I talked to telling me that they received the same code and explaination as refraction exam with the same cold.  The doctor's billing office employee named Tracy did not tell the truth.  She lied to me which is not right.  My husband was told by *** *******'s office saying that Medicare would pay for a free paid of glasses afer cataract surgery.  My husband went to her office and got a pair of glasses on 09/06/2024.  He was charged for $79.31.  We have not received a bill for it.  I am  going to pay it for this one.  I was told by Medicare that I should fill a complain.  Honest is very important for medical services employees.  I could not believe that they responded to my complaint to BBB without telling the truth.  I truthly believe that my husband is not the only patinent will be charged twice for refraction twice from *** ********* office.  That is unethical.  

  Customer Answer

  Date: 10/09/2024

  Today I had time to read *** *******'s office resonse to BBB.  They said that my husand was rude and argumentary withe them after being charged for refraction.  In fact, I was the only person initialed tle call to the billing office and spoke directly with Tracy, who is the employee there I spoke to a few times. *** *******;s office employee ae good at fabricating stories.  They were trying to cover themselves.  THey are not telling the truth.  I did not expeted them to accuse my husband being rude.  Those people are dishonet.  They noticed that my husband was an easy target.  That is why they fake all the stores and denied all their doings pretending they were good and honest and did everything they could do to help solve the issue.  That is a big lie. I could not believe that they said those things and attached those documents to cover themselves up.  They did a good job!