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Business Profile

Mobile Auto Repair

Jr Mobile Auto Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was first introduced to this person via ******** *** *****”. Jr was the person they sent out to diagnose my car. Junior gave me his person business car and gave me quote that was more favorable to me, so I enlisted his services. Told me that he could do payment plans and would need $500 upfront in order to get started on the job. Paid him the money and promised on June 1st that he would come back to my residence in order to get started. Junior confirmed he would come that morning and never showed up. Asked him the next day what happened and told me he got stuck doing another job and would be able to come out this time by 1 to 1:30. To put a pin in it, he never came and tried to push it out another day. I asked for a refund and he stated he would send it. It’s been almost a month and I haven’t received my money back and now I’m forced to consult my lawyers about taking him to court for this return. Do yourself a favor and save your money. All he ever did was lie to me.

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to be fixed over there and it cost me $1400 in cash then when I took the car out I had another extra problem and this new problem is gonna cost me probably up to $1000. This car is much needed for my father transportation to doctor appointments because he have Alzheimer, those people do not care. I have proof and documents that proves my words and then they kept blocking me everywhere in social media so people do not know what happened to me.

    Those people need to be held accountable.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The person named "Junior" came to replace a Starter that was failing, I already had a new one purchased for him to replace.
    On the phone he quoted me $250 for his labor, but after taking a look he said he'd have to charge me $350, which I thought it was strange but I accepted anyway.
    After finishing his work, the car still wouldn't start, I paid him anyway thinking it could be due to something else.
    Two days later, I was taking a look under the car where he was working, I found a big screw that he failed to replace back and that might explain why the car wouldn’t start after his supposed “fix”
    After calling him and texting him many times (and sending him a picture of the screw) for days, he finally replied and the first thing he did is try to deny that the screw came from my car, only to tell me that he would come take a look in two days.
    Two days came by, and he never showed up. Calling him again and again, only to text me back and say he wouldn’t come and that the screw came from a bag of his that has a hole in it, pretty pathetic of an execuse.
    I feel cheated by this corrupt person, and I think he did more damage to my car than he “fixed”, planning to sue him and his business.

Jr Mobile Auto Repair Service is NOT a BBB Accredited Business.

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