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Business Profile

Pizza

Pie Guy Of NY

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered food from Pie Guys of NY on 4/15/23. Right after I received the food, I was dissatisfied with what I received because the presentation of the food was unacceptable (dry, items missing). I returned the food to the restaurant and requested a refund. The cashier took the food, and informed me that my refund will be reflected on my account by the next business day. Today is 4/28/23, and I have yet to receive my refund. Each time I call Pie Guys of NY, the employees hang up on me. When I went in person to the restaurant, the cashier tells me that they cannot help and that I have to wait until the owner is present. I believe it is unfair that I have not received a refund after being told that I would, and I did not consume the food, so I'm not sure why I'm being treated like I'm a nuisance to them for wanting my money back. It would greatly appreciate if you assist me with getting my refund.

    Business Response

    Date: 05/23/2023

    Hi ,   So sorry about Your Situation. But We Refunded The money Same Day When We Were Asked.

    Iam Providing Voided Tiket As wel To show 

    Customer Answer

    Date: 05/26/2023


    Complaint: ********

    I am rejecting this response because: The payment was not sent back to my account. I returned to the establishment and called 3 times, and their response was that I need to wait for "the guy" to come in and handle it because they couldn't find my ticket number althoughI texted them a picture of the receipt. I had to go through my bank by disputing the charge in order to have TEMPORARY refund until my bank completes their investigation. Therefore, the issue has not been resolved. 

    Sincerely,

    ******* *******

    Business Response

    Date: 06/08/2023

    A chargeback, also referred to as a payment dispute, occurs when a cardholder questions a transaction and asks their card-issuing bank to reverse it. so as long you called your bank, as we were trying to tell you same thing. so they already refunded money to your account. so  you all set with refund. this is how the bank chargeback work . this is not a temp refund. they refunded your money.

Pie Guy Of NY is NOT a BBB Accredited Business.

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