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Business Profile

Roofing Contractors

Lifetime Roofing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I co-own *** ******* ******* ********** ** ***** with my aunt, **** *******. It is a 3-family residence. In 2006, Lifetime Roofing & Construction came out and installed a new roof. Last month, it started leaking into the pantry of the third-floor apartment. Over the next few weeks, I called and left 8 - 10 messages for Lifetime Roofing, explaining the problem and asking them to please come out and assess it. No one called me back. On 9/1/2022, I called again and a gentleman named Benny answered the phone. He remembered "like it was yesterday" installing the roof and confirmed that it was still under warranty. He told me he would come out to the house at 5:20 p.m. that day to assess the problem. I waited and waited. He never showed up. Since then, I have left at least three more messages. No one has called me back. I have all of the original paperwork indicating payment, etc. But Benny said he remembered the job "like it was yesterday," so I would like him to come out and assess where the leak is coming from in order to prevent further damage to my tenant's ceiling. I thank you for your assistance with this situation. I did tell them in my last message that I would be contacting the BBB if I didn't hear back from them. So here we are....

Lifetime Roofing LLC is NOT a BBB Accredited Business.

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