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Business Profile

Used Appliances

Rico’s Used Appliance and TV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TERRIBLE. The appliances seem to be in good shape but there’s always a problem. 1 year Warranty sounds good but it’s also terrible. Customer service is terrible. Communication is terrible. They take their sweet time to come and fix any issues that arise. Their priority goes to new customers and delivering appliances versus taking care of their existing customers and answering service calls. I’ve demonstrated patience and understanding with them for the past year and it’s gotten me nowhere. I’ve been Waiting on a filter for my refrigerator for almost 2 wks. Why? Gave them a week notice for an issue that they decided had to be the filter. I was unavailable for a few days so I scheduled
    For them to come a wk from the time of my call and they STILL didn’t show up. I had to call them because they don’t communicate. They just don’t keep their word.

    1 year warranty means nothing when they never have resolved the issue. I ended up having to purchase a new refrigerator completely. It was never the filter that was the issue. It was a piece of junk they sold me that provided me with headache, waste of time and money as I had to throw away my groceries because they would not come address the issue in a timely manner.

Rico’s Used Appliance and TV is NOT a BBB Accredited Business.

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