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Business Profile

Car Sound Systems

SoundCraft Car Stereo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Setup an appointment for a sound install and put a down payment of one thousand dollars down on the job.

    Financial situation forced me to need to cancel the installation. I called on December 26 to cancel an appointment for January 7.

    No services were rendered, no products were given and the business will not refund any or all of the money.

    I was told there would be no refund because they had to order product, but the store is full of equipment and I looked at the exact speakers in store I was planning on getting.

    I was willing to pay a "restocking fee" for whatever was ordered and request the rest be refunded to my original payment method. They refuse. I feel this is theft and need your help.

    Customer Answer

    Date: 01/28/2025

    Any updates on this? Guy just completely took my $1000 for no service rendered, no products given, nothing. I want nothing from him except my money back. He doesn't seem to care about offering anything.

SoundCraft Car Stereo is NOT a BBB Accredited Business.

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