Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******re NO leaks in the system and nothing wrong with the existing line and the only issue was that the system needed to be recharged which is typical of a vehicle over time. Their cost was a total of $200.00 and I left the facility with a fully functional ac system and have had no issues at all in nearly 6 weeks.
When I called Honda of Watertown and spoke to the service manager "John" to share my feedback I was told that the repair technician did nothing wrong and his assessment of the vehicle was correct. When I asked him then why I left his facility with a non functioning AC system but left the second repair shop with working ac he could not provide me with a answer and offered me a free car wash for my inconvenience. Being that they charged me for a misdiagnosed issue and tried to extort nearly $2,000.00 is appalling and deeply concerning.
This dealership should not be allowed to rip customers off like this. I brought my vehicle there because I trusted them and instead left feeling bad.
Business Response
Date: 07/03/2025
We apologize for the misunderstanding and a refund with be issued for the AC inspection.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car from Honda of Watertown 5-30-25 . The car very next day has lights on dashboard board I did contact dealership . The day I drove the car off the dealership the mechanics checked it everything was good they told me . So next day lights in dash board I can’t ed the dealer he did say to bring it in I had to work that day so I stayed Monday then Monday came I couldn’t go due to being short staffed so me and Marc agreed Tuesday . So then Tuesday comes around I am heading to Honda of Watertown I had to pull over and turn my car off then I turn it back on the car started to run and then started again the car wouldn’t go pass 5 miles or go up a hill. So today 6-3-2025 the car is running real slow and then I contacted Marc he asked if I can drive it I said no I was scared so someone from Honda came to pick it up and then Marc stated the problem was the injectors but my biggest thing the mechanics at Honda checked the car they stated everything was goodBusiness Response
Date: 06/05/2025
The vehicle has been repaired using OEM parts. If the customer is not happy with the vehicle, we will honor our exchange policy.
Jon E*****
General Manager
Initial Complaint
Date:10/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** * * ************************
***** ********** ******* ** **** **** **
*** ********** ***********************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********Since I have put this complaint in. I have spoken with the owner and he has made the situation much better. I would like to withdrawal this complaint at this time.
**** **** ** ******
Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got my car June 13th 2024 and it stop driving a month later on August 27th I was driving the car and it suddenly stopped when I turned it back on it began making a loud clanking noise I brought it to the dealership I bought it from ( Honda of Watertown) they held my car for 2 weeks never gave me a loaner told me my car had to be diagnosed before they could give me a loaner car . After 2 weeks they called me saying I had to bring my car to the ******* dealership because it’s under the warranty and they’re the only place that can get the parts . The shakers of ******* dealership as well told me u had to wait until my car was diagnosed I waiting 2 weeks for them to get back to me telling me the issue with my car also telling me they had no loaner vehicles available . It’s going on 2 months now I receive a call saying my car won’t be serviced until the end of this month and that they do not have any loaner vehicles availableBusiness Response
Date: 09/20/2024
Hello,
Please contact either our Service Manager, Glenn C***** or Corey M**** at the store number, ###-###-####.
Either Glenn or Corey will help resolve the issue.
Thanks.
Jon E*****
General Manager
Honda of Watertown
Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: they never showed me this document but made sure I was shown everyother offer available. Why was I sent this two days later by email and not while purchasing the car. It may bug ave north een on the website but shouldn't they bug ave ** ** wn this document to me. Everything was happening fast, I had to get to t hug ebank before it closed to get the deposit. When I called the manager never told me I had 10 days to exchange it.
Sincerely,
******* *****Business Response
Date: 08/06/2024
Good morning *******,
All our vehicle history reports are available on our website
for the public to view. They can also be requested to view at the dealership
prior to purchasing a vehicle. If you are not satisfied with the vehicle we do
offer a 10 day exchange policy. You can exchange it for any vehicle of equal or
greater value from our inventory.
Jon E*****
General Manager
Honda of Watertown
*** ******* ********
********** *** *****
***** ******** ******
***** ******** ***
****************************
************************Business Response
Date: 08/07/2024
Hello *******,
Like
we stated the vehicle history information is available for anyone to view. It
can be viewed on our website it is also available to view by scanning the
window sticker on the vehicle and it can be requested at the dealership. Our
final offer is that we will extend our exchange policy by 10 more days. Thank
you.Jon E*****
General Manager
Honda of Watertown
*** ******* ********
********** *** *****
***** ******** ******
***** ******** ***
****************************
************************Customer Answer
Date: 08/09/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *****There was no sticker on the window when I looked at the car. There are no cars in your inventory that I like. This car is the color I was looking for and other dealers gave it in stock. You do have at the ******** location a 2023 *** *** it is the same color as this one. It is more more I'd be willing to look at it and check it out and if it's good purchase it, to put this to rest
Business Response
Date: 08/12/2024
Good morning *******,
Unfortunately, Honda of ******** is not part of our
auto group so we would not be able to get any vehicle’s from them. You would
need to pick a vehicle from our auto group which is ******** **** *****.Here is a link to our entire Used Inventory: ***************************************
Please let me know if you see anything that interests you.
Thank you.
Jon
E*****
General Manager
Honda of Watertown
816 Straits Turnpike
Watertown, CT. 06795
(860) 945-3611 Office
(860) 945-5323 Fax
Je*****@hondaofwatertown.com
www.hondaofwatertown.comCustomer Answer
Date: 08/13/2024
Complaint: ********
I am rejecting this response because: I went on the website and there is nothing there that I like. Sorry I thought the other dealership was part of yours. I even looked at new ***** hoping they might be in my price range, but there was none in the color I want.
Sincerely,
******* *****Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a warranty issue with a ****** I purchased 2 weeks ago. I’ve called several times and left several messages. No responseBusiness Response
Date: 07/12/2024
Hello *******,
Per our communication, we have been notified that you are all set.
Please let us know if there is anything else we can do to assist you.
Thank you.
Jon E*****
General Manager
Honda of Watertown
*** ******* ********
********** ** *****
************
****************************
Initial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********I already have a **** dealership that I will be taking it to this week. I want to be the one choosing the dealership, as I need to ensure that the people are trustworthy and I am getting accurate diagnostics. If they find something wrong with the car, I will be in touch.
Sincerely,
**** **********Business Response
Date: 06/14/2024
Hello ****,
We replaced the brakes and the technician road tested the
car and did not find any other issues with the vehicle.However, we would be more than happy to bring the
vehicle to a **** dealer for you to have the vehicle diagnosed by a ****
technician. If the **** dealer also does not find anything of concern then you would be responsible for the diagnostic charge.Please call me if you would like to make arrangements to have us bring your car to a local **** dealer.
Thank you.
Jon
E*****
General Manager
Honda of Watertown
*** ******* ********
********** *** *****
***** ******** ******Business Response
Date: 06/18/2024
Good morning ****,
Once your chosen **** dealer looks at the vehicle, if they find anything of concern, please have them reach out to our service manager, Glenn C****, to go over anything. His email is ***************************, and his phone extension is **** at the dealership. The main number is *************.
Thank you.
Jonathan E*****
Customer Answer
Date: 06/21/2024
Complaint: ********
I am rejecting this response because:My car has been seen by a **** dealer who found that the car is UNSAFE to drive because the tires are mismatched and poor quality, making it impossible to align correctly, causing the vibration. Further, there is a slip in the torque converter which is causing the jerking. They found the slip by connecting the car to a computer, which I was told your service team did and nothing came up. ****** has tried to get in touch with your service manager THREE TIMES over two days, as requested in your last message, but has not received any call back. I am now again without a car because of a lack of response from your team and cannot use the one you sold me due to safety concerns. Again, I am asking for a full refund considering the new developments.
If you would like to talk to ****** at ******* ****, his direct phone number is ###-###-####
Sincerely,
**** **********Business Response
Date: 06/25/2024
Good morning ****,
Our service manager, Glenn C****, spoke with ****** from ******* **** yesterday morning to review their diagnosis of your vehicle.
Glenn instructed ****** to go ahead
with their recommendations and complete the work, which Honda of Watertown will be covering.Please let me know if you have any further questions or concerns.
Thank you.
Jon
E*****
General Manager
Honda of Watertown
*** ******* ********
********** *** *****
***** ******** ******Initial Complaint
Date:03/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been ill and not able to reply. Can you please reopen this so my response can be posted with the complaint publicly?for a NEW vehicle and now I consider the repaired vehicle "used" and thus worth less now.Business Response
Date: 04/12/2024
To whom it may concern,
Mr. ******** leased a vehicle on March 21 2024 through ******** ***** ******* *** ***** ** *********. Unfortunately, after taking delivery with the vehicle being registered and titled Mr ******** notified the dealership that the vehicle had developed an oil leak and brought the vehicle back to the dealership. Upon inspection by a factory trained technician a failed part was identified. Mr. ******** was notified and the vehicle was repaired to factory specifications.
Respectfully,
Sam E*****
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