We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insulation Contractors

U.S. Insulation Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/28/2023 was when the job was started. the price $3095.00 down payment was half = $1547.50 the rest due on completion of job. They were supposed to spray entire ceiling of crawl space and they did not even complete half of the job. I called salesman several times gave me the runaround saying price was for half of crawl space. Why would I want only half done? All the other companies that came out were all in the same price range for entire crawl space. They were going to put the last payment into collections. I have 800+ credit score which I did not want to ruin so I paid in full. I tried talking to manger about this matter and he said we would have a conference call with salesman, manager and myself ,that never happened either. I called back several more times nothing. i would like the company to reimburse me for the half job that they did. I have never had a problem like this before ,it was very stressful!!

    Business Response

    Date: 07/03/2023

    Customer was only quoted to re-foam an area of the crawl that was damaged due to a water leak. This worked out to be about half of the footprint of the home. The foam was removed from the area by others. This area was prepared by the customer. Then it was scheduled to be to be sprayed by US Insulation, which we did as requested. You can see the different colors of foam in the photos provided. We cannot spray over existing foam, that is why the undamaged foam was left in the crawl area by the customer. 

    It is clear the customer only prepared and expected new spray foam in a portion of the crawl space. I tried to reach the customer but was told he was in ***** and had spotty service. When the customer returned from his vacation, he paid his bill in full as he agreed to.

    There is not a credit due on this job, but I am open to discussing future opportunities to redeem the faith of the customer.

     

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job not completed.

    Spray foam: I was advised all plumbing would be boxed in and insulated with a different product prior to spray foam. Not done. Company was advised of this.

    I was to receive 4.5” equal to R 31.5 of spray foam, most of the job is only 3.4” of foam.

    Cellulose: I was supposed to receive R-38 value as per town regulations. Company advised it would be 12-14” deep. Is only 7” deep. Company was advised of this.

    Have been waiting 6 weeks for completion of the job. Was patient though the holidays even when my tub drain froze on Christmas Day. Have been in contact with the company who continually states job will be completed.

    I would like the job completed, my rebate paperwork completed and a sizable discount as my heating costs are increased by not having the proper R Values.

    Business Response

    Date: 01/30/2023

    Customer never reached out to branch with any concerns over job being incomplete or improperly installed. We have been sending invoices to the customer for final payment without any response.

    The 1st communication about any displeasure was this complaint to BBB.

    We promptly contacted the customer and went to the property to inspect areas of concern. Our representative took numerous measurements and photos. Upon inspection it was confirmed that the insulation is installed to the proper depth as requested. 

    Customer signed a proposal for R30 not R38. Customer received an R30 from US Insulation as requested.

    Customer Answer

    Date: 02/06/2023



    Complaint: ********



    I am rejecting this response because:

    The company representative was notified.  The representative couldn't have measured or photographed the insulation as he did not enter my home.  



    Sincerely,



    *** **** ***** ***** 

    Business Response

    Date: 02/10/2023

    Turned over to our attorney for collection of balance.

U.S. Insulation Corp. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.