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Business Profile

Food Delivery

AllHungry, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I know others have complained about fraudulent activity and I have had the same issue happen with this website 5 different times. I spoke with my bank and noticed that my card was being used with ****** purchases shortly after making a purchase with allhungry**** ; this has happened more than 4 times within a 2-3 year period. I, like others who have complained, am convinced that they are engaging in fraudulent activities. They also make small ****** purchases and not sure how many others have checked their credit card transactions but I would be careful with this company. I contacted the co founder and some IT expert recommended that I check my phone for malware and viruses , etc. I did not respond but I actually just got a NEW phone a couple of months ago and I am 100 percent true that my phone had nothing to do with these fraudalent transactions. I hope they really investigate this company because it keeps happening to many other people.

    Business Response

    Date: 11/13/2024

    Thank you for bringing your concerns to our attention. We take fraudulent activity very seriously and want to address your complaint regarding charges linked to allhungry.com. Please note that we do not store any credit card information; transactions are securely processed through *************. Your credit card details can only used for purchases on our site and are not retained. 

    We encourage you to protect your financial information and ensure your devices are free of malware, as unauthorized charges can sometimes stem from external sources. We are committed to providing a secure shopping environment. If you have any further questions or concerns, please reach out to us.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, 12/7, I placed an online order through Allhungry.com, for a pizza from ****** ***** in Saratoga ******** ** (a pizza place that was located near the hotel where I was for a business trip in ****  My credit card was immediately charged for $14.97 for the order.

    However, when I drove to pick up the pizza, I discovered that ****** ***** was no longer in business; the storefront was closed and the store was clearly abandoned. I immediately called Allhungry.com customer service to request a refund. They said they will check into it but refused to refund on the spot; an email was sent to me stating that their finance team will follow up.

    There was no follow up. I contacted their customer service again by email a week later requesting a refund. They replied that they were disabling orders for Empire Pizza, but they did NOT refund my original payment.

    I suspect the company is engaging in fraudulent behavior. I would like my original order money refunded.

    Business Response

    Date: 01/23/2024

    Good day,

    We sincerely apologize for any inconvenience this has caused. 

    We initially misunderstood the original message from the customer and assumed that the order has already been refunded, and the resolution initially provided by our agents was to close the restaurant's online order options. However, upon reviewing the ticket, we have checked that the refund was not processed yet. So we did process the refund amounting to $14.97 on December 27, 2023 01:10PM to the original card used for the payment ***** ending in ****).

    We also sent a refund confirmation to the customer's email address (*********************** and set expectation that the refund amount should be credited to their account in 5-7 business days. The refund should have arrived in the customer's account between January 2 - January 5.

    We have attached all relevant screenshot of the ticket and the refund confirmation on this email.

    Again, we apologize for the misunderstanding and the delay in processing the refund but we assure you the refund was already processed. We aim to give the best service to our customers and we thank you for bringing this issue to our attention.

    Sincerely,

    allHungry

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1st I ******* for the menu of a local restaurant we frequently order from to see their menu. One of the first ****** entries was for AllHungry-LaVera pizza menu. I clicked on it and it showed LaVera’s menu and the ability to order right through that website. I placed a takeout delivery order but had a funny feeling about the transaction. I called LaVera and they never received an order from AllHungry. AllHungry charged my debit card $30. This is clearly a scam to get access to credit/debit card information. I am convinced it is a fraudulent organization. They should be investigated and closed down

  • Initial Complaint

    Date:09/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through allhungry. My order did not go through but I my card was charged. There was no pending order in my account. I opened a chat request numerous of times and it says it was read but no one responds. I called the customer service number and all I get is hold music and no one answers. You don't even get an estimated hold time. I want my money back asap.

AllHungry, Inc is NOT a BBB Accredited Business.

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