Complaints

This profile includes complaints for MTL Heating and Cooling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MTL Heating and Cooling LLC

  375 Morgan Ln Ste 404 West Haven, CT 06516-4159

• 

  MTL Heating and Cooling LLC

  PO Box 16923 West Haven, CT 06516-0946

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mtl heating and cooling came out to fix heat and the price was $750. This work was authorized for this price when the job was done they charge $1500.00 this was not what the job was detailed

  Business Response

  Date: 02/28/2023

  Please see attached email from ******* ******* clearly stating that she never made any complaints against MTL Heating and Cooling LLC with the BBB, I hope that you do your do diligence in clearing up this matter. Please contact ******* ******* if need be clearing MTL Heating and Cooling LLC of this fraudulent claim.

  
  From: ******* ******* ********************
  
  Subject: ******* *******
  
  Date: February 24, 2023 at 8:54:48 AM EST
  
  To: ********************
  
  Who may be concerned,
  
  I ******* ******* never made a complaint against MTL Heating & Cooling, LLC
  Or give me, Permission to use my name. If any questions please contact me at ###-###-####
  
  
  
  ******* *******.       02/24/2023
  *** ***** ****
  **** *****
  *** *****

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to file a complaint against MTL Heating & Cooling LLC, located in **** ****** **. I recently hired this com***y to perform maintenance work on my heating and cooling system. However, I was shocked to discover that the com***y double charged me for their services.
  
  I was initially quoted a total price of $750 over the phone and on paper, but when the work was completed, I was charged $1500. The com***y charged me $750 per unit instead of the originally quoted total price of $750. This was a clear violation of our agreement and their pricing policy.
  
  When I attempted to inquire about the discre***cy in the pricing, the owner of the com***y became irate and started yelling at me over the phone. This was completely unprofessional and unacceptable behavior.
  
  I demand a refund for the overcharge that was made by MTL Heating & Cooling LLC. It is important that com***ies provide accurate and honest quotes to their customers and honor their agreements.
  
  I appreciate your attention to this matter and look forward to your prompt response.
  
  Sincerely

  Business Response

  Date: 03/08/2023

  To whom it may concern,
  On Saturday February 4, 2023, Mrs. ****** called MTL Heating & Cooling, LLC stating she had no heat. Upon arrival, I was greeted by Mr. ****** who informed me that he had been chipping ice away from the air intake pipe all night in order to get heat into the home. Mr. ****** also stated this has been an ongoing issue for several years. Upon inspection of the unit, I discovered that the first floor and second floor vent pipes were installed improperly allowing exhaust gases to enter the intake air pipes and freezing, causing the unit to shut down. We quoted Mr. ****** $750.00 per unit to correct the issue. Mr. ****** said he would call his landlord to get approval for the work to get done. When I spoke to Mrs. ***, I also informed her of the repairs and that it was $750 per unit. I clarified to Mrs. *** that she had to do both the first and second floor to correct the issue and the final total would be $1,500.00 plus tax. Mrs. *** agreed to the repairs and told me to call the tenant to schedule the work and the tenant will pay MTL Heating & Cooling, LLC. On February 10, 2023, we arrived at the ********, and I was greeted by Mr. ***. Mr. *** informed me Mrs. ****** was not home and I proceeded to show Mr. *** what we were going to repair and how we were going to raise the vent pipe eight feet so it would comply with building codes. I also asked Mr. *** if he was paying us the $1,500.00 plus tax for the work. Mr. *** said Mrs. ****** would be home in a little while and would pay us and he left the residence. When we completed the repairs and were cleaning up, Mr. *** returned and inspected the repairs. I asked Mr. *** again if he was going to be the one to pay us and he said Mrs. ****** would be home in fifteen minutes and she would pay us, and the ******** can take the repair amount off of their rent. Mrs. ****** arrived home and paid us a check for the completed work. Shortly after departing the ****** residence, Mrs. *** called to complain about the price. I stated to Mrs. *** that per our previous conversation, I informed her it would be $750.00 per unit for a total of $1,500.00 plus tax. I also reminded Mrs. *** that I communicated this to her husband, and he said the tenant will pay for the repairs and the ******** will take it off of their rent. Mrs. *** then stated she was going to stop the payment and proceeded to hang up on me. I called Mrs. ****** and informed her of the conversation with Mrs. *** and Mrs. ****** said she would not stop the payment; we completed the work as described and they will continue to take it off their next rent payment. I do not understand why Mrs. *** had an issue with the price after the work was completed when the price was communicated to all individuals several times. The ***’s had two opportunities to not agree to us doing the work. The first time being when Mrs. *** called MTL Heating & Cooling, LLC to discuss the repairs that would be done, and the second time was when I showed Mr. *** what would be repaired and how that would occur.