Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company used my account information to process an invalid shipping charge. I received an email around 11:30pm with an invoice attached for $22.12. The charge was for "shipping: shipping charge" despite no purchase being made. I probably haven't made a purchase with this company in nearly a year. I logged into my customer account to confirm that no purchases were made. I tried to delete my account but that is not an option in their customer portal. I will file a dispute with my CC company along with a screenshot of the portal showing that the purchase/order history is blank. This charge needs to be settled/removed from my CC and I want my customer account with the company deleted.
Business Response
Date: 03/13/2023
Hello,
There seems to be a miscommunication. This invoice shows a CREDIT MEMO. Not a charge.
No charges were made to your credit card. This was internal paperwork that was correcting a mistake in our accounting software.
Our software showed a balance on some invoices due to a clich and we had to make credit invoices to fix the glich and get accounts back to normal again.
Sorry for any confusion or inconveience this may have casued.
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