Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got back the car worse than what it was and transmission was not fixed still slipped from 1 gear to 2nd and additional problem it didn't have before bringing it to them . Has had my car for 2 months and can't get answer of when my car will be fixed.
Business Response
Date: 09/15/2024
All I can do is apologize for the inconvenience of having your vehicle so long. There were many things that were beyond our control that seem to domino and spiral out of control and delay after another with parts and in some cases staff members being in the hospital led to multiple delays, this is not the way we like to do business and from the bottom of my heart all we can do is apologize and do better next time- not only for you but for all the others that we may have let down. Believe me, I value you and your business- if there’s anything else that your vehicle may need I will do whatever it takes to make sure that it is done in a much more timely manner so you are happy with us once again
Sammy
Initial Complaint
Date:10/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday July 24th my daughters 2014 **** ***** ********** transmission started to slip. She drove straight to Budget Transmissions. When the office opened she spoke to a woman named Jenny who said “yes” we can fix your car but it will take 2 weeks. We said okay. She said it would be $850 diagnose the car. If we decided to have them fix it, that $850 would go towards the repair. The entire cost quoted was $2300. So we waited to see what the issue was with the car. We waited and waited, finally at the end of the two weeks we called Jenny. Jenny said yes, we can fix the car, however it’s going to take longer than the two weeks I promised. She also stated that she would need a $1000.00 down payment to start the work. I paid that with a credit card. We said ok. We waited and waited, then we called again in another 2 weeks, Jenny had another story. She stated that the “valve body” they received from their vendor in *** **** was faulty and they had to send it back. Every week we called and it was another story. I finally asked to speak with the owner. He too had stories as to why the car repair isn’t completed. Parts and supply chain issues and he apologized but again no completed car repair. When I spoke to the owner around September 12th he promised to have the repair completed in another 2 weeks. We were called to pick up the car on September 28th. On that day we paid the balance of $4000.00. For a total of $5000.00.
On Monday 10/2/2023 the car broke down again. I I feel like I have been taken advantage of because the transmission is no good. My daughter could have been killed driving that car to and from work. They gave us the car back without ensuring it’s safety and took my $5000.00 and didn’t do a thing to earn that money. I would like my money back and to be able to take my car somewhere else to be repaired.Business Response
Date: 10/18/2023
As with any issue we like to fix it as quickly as possible. This customers part (Valve Body) was not available for almost 2 months. We did not know that ahead of time or we would have been able to share that with the customer and she would have had the choice to not fix it BUT we couldn't have know it until it was all apart. We tried moving heaven and earth and even the dealership said 28 days to get one in (maybe) if all went well. So we called every other vendor we knew and they too fell short and didn't deliver this part as they promised us with every excuse from tornado's to people calling out of work at the delivery places we heard it all.
Everyone including us were on edge because this was not common to happen, a few days maybe even a few weeks but not almost 2 months.
After vehicle was test driven and all seemed well we called customer and spoke to her and her daughter in length about the whole thing.
After that conversation I truly felt bad about the situation that was beyond anyone's control so I discounted the original agreed on addition of the Valve body and took $600 + $265 overnight shipping off the bill and off she went.
Unfortunately about a weeks later the vehicle developed a leak from a cooling line that went from radiator towards the transmission and ran out of transmission fluid so we went and picked up the vehicle fixed it right away and called the customer that same day and we hadn't heard anything.
We value Ms ******* and her family they brought a ***** ****** here before and we love that kind of trust and hope one day she realizes a lot of this was unfortunate and no ones fault and hope nothing but the best.
Customer Answer
Date: 10/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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