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Business Profile

Adult Novelties

XANDEBAY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Novelties.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold 8000 Dollars worth of my Trading cards on Xandebay**** and instead of getting paid I got locked out of my account. I contacted the admin of Xandebay**** and he said something about fraud on the customers end And ask me to send him my id and bank statement. I did what he asked and it has been 2 months since then and I still haven't gotten paid, and He won't answer his email.

    Business Response

    Date: 05/17/2023

     

    Since Mr. “**** ******” submitted name, address, and emails that were not verifiable, our credit card processors and ****** flagged the Seller as potentially fraudulent. We asked the Seller to submit supporting documents to verify his identity. The documents he submitted were reviewed by law enforcement, the credit card processors and ****** who advised us to discontinue all dealings with this Seller. Further, the purportedly licensed product he delivered was never verifiably produced under the licenses claimed.

     

    When we notified the Seller, he sent us the following email (which has been edited to obscure the profanity),

     

    “let’s split the money. I don’t **** * ***** I get the cards for free, I just need a place to sell them, do you want to be friends and make some real money?”

     

    We strive to maintain a legal marketplace where Sellers and Buyers can safely exchange legitimate goods. This Seller does not meet our standards, ****** or credit card processors standards or the standards of law enforcement. This is the reason for delisting this vendor.

     

XANDEBAY is NOT a BBB Accredited Business.

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