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Business Profile

Dog Breeders

True North Labradoodles LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patricia B****, owner, emailed 8/25 saying she did not receive our $500 deposit check for a puppy, even though she confirmed she received the check on 7/15. I emailed back immediately asking what she needed because I mailed the check and sent photo of receipt. She did not respond, so I emailed again almost 10pm on 8/25 saying maybe she confused the litter because we originally requested a different one but that litter was cancelled due to health issues with the mom dog. She wrote back saying she was mistaken and had confirmed the check 7/15 but it was from a "different *******". I emailed quickly saying I'd do whatever she needed to get her the money. She said send via *****, which I did. Sent confirmation photo from **** ** ******* and processed around 11pm Sunday evening. Confirmation said could take 24 hours to process payment to new vendor. Then, on 8/26 at 9:30pm Patricia emailed saying she was cancelling our reservation due to not getting the money yet. I emailed multiple times with photo receipts and bank statements saying it was processing and she hadn't allowed proper time. Then, almost 11pm, the payment went through. I forwarded that. On 8/27 I called, texted and emailed with zero responses. After finding multiple bad reviews as well as a small claim against her, I lost hope. She FINALLY emailed back and said she will not work with us. I emailed back extremely disappointed and asked for money back. This was the most terrible experience and she is an awful business owner. I will be contacting my lawyer shortly. I have all email/communications/bank info etc saved for files.
    Other claim against Patricia: ************************************************************************

True North Labradoodles LLC is NOT a BBB Accredited Business.

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