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Business Profile

Eyeglass Suppliers

Tryiton Eyewear, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

This profile includes complaints for Tryiton Eyewear, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tryiton Eyewear, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my frames in to be fixed. Eyeglasses.com paid for the shipping label, so I was unable to purchase insurance for my $500 frames. The package arrived empty and unsealed, my frames lost or stolen.

      Alecia, the lab tech I spoke with on the phone says they are not responsible despite buying the shipping label themselves, and they refuse to help beyond filing a claim with *** that will not be addressed for months I'm sure and will only refund $100 dollars.

      So essentially they lost my glasses and refuse to replace them. Buyer beware, they will NOT insure your expensive frames and will NOT help you if they are lost or broken in transit. Do not send them your personal property, they are not responsible.

      Furthermore they have NO customer service department. None. The phone number they list is disconnected and the chat feature doesn't work. Seriously concerned this might be fraud. DONT use this company, despite what online reviews state.

      I request a full reimbursement of the price of my lost/destroyed personal property or I will be taking legal action.

    • Initial Complaint

      Date:07/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 27, 2022 I ordered new eyeglass lenses from Eyeglasses.com in ******** **. They instructed me to send my new frames via ***, which I did and have the receipt. On June 2nd, they sent me a confirmation that my frames were received and that my lenses would be ready in 2-3 business days. The order number provided to me was ******** **** ******** *****
      After weeks and numerous phone calls to their customer service number (which were most often not answered), a store clerk informed me that the frames had been lost in transit from their mail receipt office to their lab. They then cancelled my order and payment, and send an e0mail saying that the frames would be shipped when found.

      It has now been nearly two months and I am still without my glasses, and those new frames that I sent them cost over $200. The store clerk told me that they had the make/model of the frames in their computer system, so they can confirm the amount of the loss.

      Simply saying "Oops, we lost your new frames. Sorry" is not sufficient. I would request that they either find my frames, or replace those frames with a new set of like make, or compensate me for the amount of the loss so that I may purchase new ones. Please. Again, the order number is *******.

      Customer Answer

      Date: 07/20/2022

      The problem is resolved.  They replaced the eyeglass frames that they lost.  Thank you.

       

    Tryiton Eyewear, LLC is NOT a BBB Accredited Business.

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