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Business Profile

Home Improvement

RNL Development and Construction Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this company who is owned by Mr Robert L*** who previously lived in ******* **.
    The job his company was to do was install a new window, paint the exterior of our house and install a new walk-in-closet and home office space. He started the work and we paid him already about 80% of the money upfront but he only finished about 20% of the work. He partially finished the window but all of the other above mentioned jobs are not done yet. We have reached out countless times fir several months as there is no more progress but he disappeared, is unresponsive, messages don’t go through and the phone is disconnected. Also nobody is at his office anymore in ********* *** His sub contractor just told us today he is no longer in business and screwed over many clients who he owes hundreds of thousands of dollars.

  • Initial Complaint

    Date:08/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have hired RNL development and constructions over a year ago to build a new deck on my property. There was a delay on the permit, and a second delay due to a wetlands permit. Finally all the permits were issued and I have been told multiple times by the owner that he was going to start on my project.

    On April 4, 2023, I received an email from the owner Robert Lees that he was going to resume work on June 1, 2023. However, he did not. Then June 28, 2023 he said he would resume work after the July 4th holiday, but that didn’t happen. On July 14, 2023, he said it was going to take 2 more weeks because he had to hire some new workers. On August 3, 2023, after multiple emails and phone calls, the owner emailed me that he was working on getting it started and would check with me a week later. Since then, I have emailed him on Aug 8, 14, 18, 24, and 27 along with multiple phone calls and have not heard back from anyone.

    On May 11, 2022, I paid an invoice that stated the following:
    DESCRIPTION
    The total cost of the deck can be honored with the following payment plan: $5,018.99 due upon signing of change order (completed), $8,364.99 due at this time, $1,672.00 due at time of framing, and $1,673.99 due upon completion.

    Currently, I have paid $5,018.99 at signing of contract and $8,364.99 on May 11 2022.

RNL Development and Construction Corp is NOT a BBB Accredited Business.

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