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Business Profile

Invitations

Bespoke Designs LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 8 candles from this shop and received them on June 29, 2024. Order # ********. When I unwrapped the order, I noted that two of the candles were incorrect. I reached out to the store via email, including a photo of the items, and asked how we might resolve the issue. Lauren replied the following: " I am so sorry that you had to reach out to us about receiving a slightly different product. I had every intention of contacting you prior to shipping the candles to let you know that we did not have any more concrete or terra cotta lacquer in stock, that is why I sent the matte versions. We were in the middle of preparing for a storewide sale and sidewalk sale last week so it was a bit busy. If you don't mind, I will refund you the difference since the lacquer candles are a little bit more than matte." She refunded me $3.00. Since I didn't like the candles she replaced without my consent, I kindly offered to return them and have them replaced with two items of my choosing. Lauren agreed, provided she received the candles without damage. I sent them back and she replaced them with two candles at the original price point. Since they knowingly sent me two items I did not order and did not want, I believe Bespoke Designs is responsible for the shipping costs I incurred in returning them. My shipping costs totaled $13.46. Accounting for the $3.00 they initially refunded me, it is my contention that they owe me $10.46. They disagree..

    Business Response

    Date: 07/24/2024

    Hi,

    We have refunded the customer $10.46 as requested.

    Customer Answer

    Date: 07/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It’s very unfortunate, however, that I had to file a complaint in order to receive the reimbursement for costs I incurred due to their error. 



    Sincerely,



    ***** ******

Bespoke Designs LLC is NOT a BBB Accredited Business.

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