We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Volvo Cars Westport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******** *******, phone #: ###-###-#### email: ***********************

    On July 20, 2024, I purchased a 2013 ***** ** *** for $20,200.24. The sales consultant misinformed me that new shocks and wiper blades installed. After three days driving the vehicle to work with so many problems found: defrosted not working, loose steering wheel, bouncy ride. The vehicle was unsafe to drive, I took the vehicle to the dealer for repair, the service claimed no issues found. Another occasion , the vehicle was kept for 3 days at the service and claimed no issues with the vehicle. Finally, I took the vehicle on 09/03/24 to Lexus Service for a diagnostic, No shocks/ wiper blades were installed. I took the estimate to the Volvo used car manager, He claimed, "I'm not going to get it fixed." After, I made another attempt, I went to the dealer, I got ignored.
    After several attempts, I decided to file a complaint to DMV via mail, and also mailed the same copy to the Volvo car dealer. As a result, I received a call from the Volvo dealer and was asked to bring the vehicle for service. I brought the vehicle for service since 09/23/2024. they still have the vehicle for service. I do not trust them, I do not think, they are going to repair the vehicle. The service manager, sales consultant, used care manager, they all lied to me. I'm asking for a full refund or they fix the vehicle properly.
    Supporting documents available upon request.

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment with Volvo of Westport to have my car services for its 80,000 mile check up. The invoice printed that it would cost $600.00 dollar or so for the service. The service advisor manipulated the price so it printed that the cost of service would be $1200. I could see him change it on the system and when I asked why, he mentioned this was their price and the system was wrong. The dealership serviced my car and I paid. I was suspicious of the cost. I called Volvo of Danbury - a dealership in the same business - and they confirmed that they charge $690.00 for the same routine service check up at 80,000 miles. I believe that Volvo of Westport took advantage of me and charged me an unscrupulous amount for the service and I would like a price adjustment.

    Any questions or concerns, please contact me.
    ****** ******
    *** *** **** 
    Thank you for your support

Volvo Cars Westport is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.