Complaints

This profile includes complaints for Wethersfield Dental Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wethersfield Dental Group

  55 Town Line Rd Suite 100 Wethersfield, CT 06109-4317

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  Wethersfield Dental Group

  12 N Main Street #100 Hartford, CT 06107-1932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/21/2023, I had a dental filling procedure at Wethersfield Dental Group. Unfortunately, the filling failed just 2 weeks later. Additionally, the dental office was supposed to submit a request to my insurance for a root canal, but when I contacted my insurance after 3 weeks, they informed me that no such request had been submitted. This led to significant frustration as I was in real pain, prompting me to seek treatment from another dentist. On 10/04/2023, to my surprise, Wethersfield Dental Group sent me a statement requesting payment of $282.32. I had explicitly informed the office receptionist from the very beginning that I would only proceed with treatments covered by my insurance and would not pay anything out of pocket. This was evident when the receptionist tried to convince me to undergo an unnecessary deep cleaning, which my insurance would not cover, costing about $1600. I clearly informed them that I'm not going to pay anything out of my pocket, only will do whatever the insurance will cover only. Furthermore, I suspect that the dental group performed unnecessary fillings simply to generate revenue, as I experienced increased pain after their procedures. One of the fillings even failed after just 2 weeks. This raises concerns about the quality of care provided to patients; it seems that their primary focus may be financial gain rather than patient well-being. To add to my dissatisfaction, I continued to experience pain in my lower right tooth for over a month, until 10/6/2023. I later discovered that this tooth had not been properly filled or had been filled incorrectly, leaving a cavity that was causing the ongoing discomfort. I am thoroughly unsatisfied with the services provided by Wethersfield Dental Group. The multiple issues I've encountered, including the failed filling, the push for unnecessary treatments, and the ongoing pain, demonstrate a lack of commitment to patient care and a focus on financial gain. Given these circumstances, I do not believe it is fair or justified to be billed $282.32, especially when I was not adequately informed that this amount would not be covered by my insurance.

  Business Response

  Date: 11/17/2023

  PT WALKED INTO THE OFFICE ON 10/5/23 AND WAS EXTREMELY RUDE AND SAID HE DOES NOT OWE US ANY BILL AS HE NEVER HAD THE TX DONE HERE, I TRIED TO EXPLAIN HIM BUT HE WAS NOT READY TO LISTEN AND SAID HE WILL CALL HUMAN RESOURCE CENTER AND SHUT US DOWN. I LET SAVONNE (OFFICE MANAGER) KNOW AND ASKED HIM TO GIVE US TIME TILL TOMORROW AS DR. J**** DOES NOT WORK ON THURSDAYS AND WE WILL GET BACK TO HIM. HE WAS NOT AT ALL PROFESSIONAL AND LEFT FOR THE DAY.

  Business Response

  Date: 12/01/2023

  Patient came in on the next day (10/06/2023) after having already spoke  to another employee the day before. As soon as he came in and was greeted he was very aggressive and agitated. He seemed upset about a bill he received from the office and just stated off hand that he was not going to pay for anything because the treatment was not presented to him at the time of service and that it was never even performed at our office. He then went on stating that he went to another office and got treatment done for the fillings we claimed to have done here. I over heard the other staff members trying to calm Mr. ***** down and was trying to look into his account to find out where the balance was coming from as they were not here for when the patient was seen for treatment. The whole time he would not listen to the staff and even give them the chance to research his account. He then contradicted himself and switched the story saying the other office he went to had to fix the fillings he had gotten here at the office. When the Doctor (Dr P****** Owner) came into the front reception area where this scene was taking place, he jumped to her and was also stating the same issue. She then introduced herself (also mentioned she was the owner) and he was very rude to her as well. Speaking over her, and not explaining what seemed to be the issue. Mind you, Dr P****** was not the treating dentist that performed the service. I was sitting down at another desk over hearing the whole situation escalate. I then spoke to Mr ***** and addressed him stating that he was very rude and that I was not going to sit there and let him him disrespect Dr P****** in the matter that he was talking to her. She was trying to hear him out and understand the situation the best she could. After I addressed Mr ***** Dr P****** brought him into the back to where our clinical exam rooms. There she was asking the patient if she can take a look at his teeth to start. He wouldnt even let her examen him. Stating that you will not, and that he didnt even want to be checked or touched. Patient stormed out of the operatory room and back to the front where he was then asked if he can leave since he was very aggresive and disturbed. He did threaten the office that he was going to sue. At this time the staff or the doctor made a phone call to the local police to discuss the events that occured.