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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter placed an order on May 12, 2023 for an arrangement and balloons for mother's day. When the items were delivered, the balloons were not there. The driver stated that no balloons were sent with him and that he would be sure the bill was adjusted. After not hearing anything from them and no refund a week later, we tried calling. With no luck I reached out on ******** to the main office. They told me they put in a complaint and the store would be reaching out working 24-48 hours. That was May 17, 2023. I still have not heard anything back, have been ignored, and my daughter paid $15.00 for balloons that we never received.

    Business Response

    Date: 08/15/2023

    We had not heard of any such complaint at the time of the holiday or we would have gladly refunded the customer and given a courtesy item to make up for the lack of balloons. This was during the holiday where we need to use temporary drivers from outside companies to handle the high  volume of deliveries we have during our busiest holiday. The driver for this order never communicated to us that the balloons were missing or that they had told the customer to expect a refund. As soon as I first heard of the situation, I immediately called the customer and explained as such and offered to refund her for the balloons and also offered a box of chocolate fruit as a way to make up for the trouble. She was very happy with this outcome and we delivered the box of chocolate fruit and gave the refund as promised. 

    Customer Answer

    Date: 08/16/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Edible Arrangements is NOT a BBB Accredited Business.

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