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Business Profile

Heating and Air Conditioning

Corbett HVAC Services LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past spring, I called Corbett HVAC along with 6 other HVAC companies to get a quote to install an HVAC system. I made an appointment. At the time of the appointment, I was not informed there would be a charge for the quote. No other HVAC company charged me for a quote. On the day of the appointment, I cancelled the appointment for personal health reasons. I was told that a) the vendor did not receive my cancellation and b) that I would be charged for a service call. I was not told there would be a fee for the quote. I did not agree to pay a fee for the quote or a cancelled quote. No other HVAC company made these requests. I have gone back and forth with the company's Admin who has tried to bully me into paying. When I asked for the agreement that I signed saying I would pay for the quote or a cancellation, they provided nothing. Because I didn't agree to pay for a Quote call or pay if I cancelled. I was sick and believed I did the right thing and was in my rights to do so. I just received another invoice with a surcharge. I'd like this to stop.

    Business Response

    Date: 10/03/2023

    ****** ****** called our company and asked for a free estimate, we showed up on May 8, 2023 as was scheduled and she was not home, we called her and her response was she forgot. She was sent a missed appointment fee of $125.00 to cover the hour and fuel wasted. Our system automatically sends out reminders for past due balances, no one from our office was calling her. We will delete the invoice as we are not expecting payment from her and she will no longer receive the reminder e-mails for payment. 

     

    Customer Answer

    Date: 10/03/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID ********. Their description of the incident is incorrect, but I accept this resolution and am putting it behind me. 



    Sincerely,



    ****** ******

Corbett HVAC Services LLC is BBB Accredited.

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