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Business Profile

New Car Dealers

Champagne Motorcar Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** ******

    I could not verify the part was missing when I signed for the vehicle because the boxes for the parts were not shown to me until after signing. As well the parts were all in sealed packages, so everything by was hidden until I arrived home. 

    The reason for the delay is that I had to buy a special rack just to mount the doors on before unpacking them in order to protect the paint, otherwise they would all be strewn about the floor of my garage. As well my wife was 9 months pregnant at the time so I was more preoccupied taking care of her than buying the door rack and opening the packages up. 

    There were mirrors that the dealership neglected to hand to me when I picked the car up that later had to be shipped to me too. 

    As well my registration for the ********* still has not been finalized to this day, so our business was far from concluded when I contacted about the missing part.

    I paid the full list price of the vehicle with zero negotiations, had the missing part not been hidden from me then I would have negotiated for a lower price on the vehicle since it was falsely advertised that it came with the full premium door package and not just some of the parts. 

    If I can hand you 41K and a trade in that you’re going to make money off of as well, you can at least pay the 585 for the part that you told me came with my vehicle. Taking advantage of me because I live far away and am preoccupied with a newborn isn’t good business practice, if it weren’t for this missing part I would have had a 5 star experience with you. Greed doesn’t look good to consumers.

    e vehicle open to the weather/birds and bugs etc. I bought this vehicle more than a month ago and they have been kicking the can down the road and I constantly have to reach out for updates. I believe they are trying to get me to give up and move on.

    Business Response

    Date: 10/07/2024

    We received notice of a complaint filed against us by ***** ******, who purchased a used 2022 **** ********* from us on August 1, 2024.
    He alerted his salesperson Joe C***** on August 26th ( 25 days AFTER the sale) that he was missing a part for the Jeep that he had purchased. 
    Joe told him per company policy that if this missing part was noted day of purchase (August 1st)  upon the customer's inspection of the vehicle before the sales agreement was signed, it would have to be verified/validated by us
    and if so, would have been corrected and ordered for the customer. 
    Joe has been working with the customer in a good faith attempt to rectify this issue. 
    The missing part in question costs $585. 

    As a goodwill gesture in an effort to make the customer happy we offered to split the cost, which I feel is very generous considering the gap in time between time of sale 
    and the time customer registered the complaint. (25 days)


    Sincerely, Ken Champagne


    Kenneth Champagne
    Champagne Motorcar Company
    *** ****** ****
    *********** ** *****
    **********

    Customer Answer

    Date: 10/07/2024

    The first response from the owner claims I took 25 days to notify them about the missing part, and that I should have noted the missing part during the inspection. Here are two text messages between me and the dealer Joe showing that I notified them 19 days after picking up the vehicle, not 25 days. Note it took me two days just to get home and another few days just to clear space for all the boxes that came with the vehicle. It would have been impossible to actually drive and inspect the condition of the vehicle with the amount of boxes that came with for the premium door package , which I believe is a 10 part package

    Customer Answer

    Date: 10/07/2024

    The first response from the owner claims I took 25 days to notify them about the missing part, and that I should have noted the missing part during the inspection. Here are two text messages between me and the dealer Joe showing that I notified them 19 days after picking up the vehicle, not 25 days. Note it took me two days just to get home and another few days just to clear space for all the boxes that came with the vehicle. It would have been impossible to actually drive and inspect the condition of the vehicle with the amount of boxes that came with for the premium door package , which I believe is a 10 part package

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-24-22 my son purchased an automobile from this establishment… pick up car 2 days later on 10-26-2022. After driving car home the brakes began to squeak, I drove car a few more days than I notified this establishment about the issue at hand. I was told by this establishment that the brakes were checked and passed inspection…. after hearing that and still experiencing the squeak, I paid to have my brakes inspected and was recommended to have brakes and rotors installed on both front and rear of the car. I have a printed invoice from Firestone dated 11-1-22 that’s were my vehicle was inspected. I paid 20,000 + for this vehicle and shouldn’t be experiencing squeaking brake in less than a week after purchasing this vehicle.

Champagne Motorcar Co is NOT a BBB Accredited Business.

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