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Business Profile

Tire Dealers

Landon's Tire, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ********y car ready yet two other customers who came in after me was done under 20min. The company broke my vial stem tried to coverup and sawed my rim. I will contact consumer protection as well. Accidents happened and as a business owner you have a right to inform the customer of your mistakes. The person who I spoke to didn’t know I already seen the bold on the vial stem I informed him I received this work from his shop he said prove it I showed him the receipt. I’m asking for a rim they altered and the $90 for a new vial stem all I’m looking for is to be whole. They person on 11/3 said oh you have a crack in your front rim I said ok I knew about that. If my vial stem was off why wasn’t I told this on 11/3/23. If they have cameras in the area they work in you will see exactly what happened to my car. The person today didn’t any try to help me I even explained to him this was not like this when I drove my car in. To ruin someone property and try to cover it up that’s an integrity issue.

    Business Response

    Date: 12/14/2023

    We apologize for the inconvenience. This issue was brought to my attention. The technician informed me the **** sensor was leaking air and after scanning the sensor the battery was dead. He replaced it with a regular rubber valve stem without communicating why to the administration so we could explain it to the customer before replacing it. Customer Satisfaction is very important to us. We installed a new **** sensor for free because we understand there was a miscommunication. We are happy to always address any problems that may arise. Please contact us if you have any concerns in the future   

Landon's Tire, Inc. is BBB Accredited.

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