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Business Profile

Tree Services

Wayne's Tree Removal LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Had a contract with this company to take down and remove 3 trees from my property. In the first week of January they took down 1 tree completely and 50% of the other 2 trees. None of the wood has been removed. Wayne the owner said he would come back within 3 weeks and complete the job which should have been in the end of January . I paid him $2500 out of $3500. He has since no called no showed 3 times and has shown no effort to complete this job. There are ropes still hanging from trees and massive logs covering my yard making it unusable. Other trees and bushes on my property were also damaged including a Japanese Maple and burning bush plant we put in when we moved in 2 years ago. I want this job completed by taking down the rest of the 2 trees he has yet to do and get rid of all the wood that was from all 3 trees as well as branches the have been driven into my yard 2 or 3 feet which I cannot remove myself and we had tripped over several times. I want this company to finish the job we agreed to do and I want to be compensated for the damages to my other tree and shrubs.

    Business Response

    Date: 04/18/2024

    This is Wayne A**** I am responding about the job on ******** *** ****** ** ******** the property was too wet for us to get into with all the rain we had through the winter and early spring the job was completed right after I got the complaint and the customer was very happy he paid us the balance and he said he was going to call better Business bureau and take the complaint computer I apologize for the delay for his service but I did not want to destroy the customer's property thank you very much and have a great day Wayne's tree removal

    Customer Answer

    Date: 04/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

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