We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

J&D Windsor Garage, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A tow truck driver from this business attempted to deliver a vehicle to my address. I informed the driver the correct address was likely my neighbor who is a mechanic. The driver responded by threatening to run me over with the car if I didn’t get out of the way.

    Business Response

    Date: 01/26/2024

    We are so sorry about unpleasant conversation our driver had with you. We had a talk with our driver.

    We called you the date you filed complaint. Unfortunately, the phone didn't get through. It ringed one time then busy line tone. 

    We will not get on your property again.

    We apologize again.

    Customer Answer

    Date: 01/26/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jason W***** J&D garage J & D Windsor Garage LLC Stay away from Jason and J&D period! Gave him $2800 (labor) $1800 (parts) to fix a coolant leak on my ***** ***** *****. Not only did it take 2 months when I got the car back it would not start on its own and even had several warnings that weren’t on before him. I proceeded to inform him I went to tech school and I am very familiar with repairing vehicles. I researched the particular problem and came to the conclusion they had swapped two of the plugs the coolant temperature sensor and the supercharger actuator plug. He had the car for 2 more weeks. After a total of 2 months and 2 weeks I asked him for my car back , after he continued to avoid fixing the issues after he said he would, told me I didn’t know how to fix these types of vehicles well I got news for you I fixed car myself after took me 2 days to fix it I was right all along it was your error Jason! I spent two days disassembling the car, taking off all the parts I already paid him to change, it’s pretty much I had to do the labor over again for free after paying him $2800 cash Jason promised he would reimburse me for my labor and parts. Still waiting for my money.

    Business Response

    Date: 08/31/2023

    Customer stopped at J&D
    Windsor Garage (shop) and requested to tow his vehicle to our shop. The Vin
    is *****************,
    2011 **** *****, ***** ***** ***** ************. Customer
    stated he recently purchased the car, had no history about vehicle’s drive
    performance. However he concerned about coolant leak. Shop diagnosed the
    coolant leak issue. The customer wanted to provide the parts for the job. We
    recommended customer to get parts from the ***** ***** dealer. Customer purchased
    the parts from his resources not from **** ***** dealer. When customer picked
    up the car on 6/20/23, coolant leak issue was resolved. There was no coolant
    leak. The vehicle started, run and drove fine.
    NOTE: CUSTOMER DIDN’T GIVE
    SHOP $1800 FOR THE PARTS.
    A week later, customer came
    back and stated having trouble to start vehicle. Shop has tried to
    resolved customer's concern. Customer wasn't satisfied with our resolution. On
    7/13/23, shop made an appointment with **** ***** ********. The earliest
    appointment available was 9:30 AM on 8/16/2023. Shop was willing to pay the
    diagnosis and repair charge if the dealer's report states shop did something
    wrong.  Customer refused the proposal and decided to pick up vehicle on
    the same date 7/13/2023. The shop has never avoided fixing the issue. We told
    customer we would like to send the **** ***** dealer to get a full diagnosis.
    We would reimburse customer portion of the labor if the dealer said we did
    wrong. There was no proof from third part that states shop’s fault.
    He called police and we
    advised him to bring the vehicle to **** ***** dealer. Police said he refused
    to bring it to the dealer. He missed his appointment. 

J&D Windsor Garage, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.