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Business Profile

Bank

Windsor Federal Savings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ive had Windsor federal savings since about summer of 2021, i switched over to them from ******* (a larger bank so possibly im spoiled in that regard). upon switching there was no real issues, i wasnt a fan of how my card would be locked if i was out of town r how i had to notify them when i was going places but i chalked it up to them being a small bank, throughout my time with windsor federal on two occasions ive had to get a new card due to data breaches on their end, i overlooked it since they are whom i bank with but their latest unprofessional acts have caused me to start a new account with chase! on friday febuary 24th i called and asked if i deposited a check would it be better to do so online or in person, i was rudely informed by the rep it made no difference, well it made a difference indeed. not only has my check been on hold 3 days (and 2 non business days) its now the 28th im still waiting for the hold to be relased, my anger comes in because on friday i asked the rep, obviously, if there would be a hold they said two days its now been double that, my rent is incurring intrest charges and i have no gas lol i dont feel like i should have t run my bank down for my funds and i do truly mean run my bank downnnn!!!! since this morning ive called 5 times, being told 4 different answers but what seams like is not properly trained reps and then passed over to a senior rep whom seamed annoyed with my questions pertaining why they havent contacted my payroll? from what they were saying my check is on hold because they can not verify my employer, but i have emails from said payroll saying they have reached out to the bank and have the number the need to call listed on the check, when i called Windsor federal back to relay this message, i was greated with an unwelcoming tone and hung up on three times lol i just want to cash my check and transfer my funds please.

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