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Business Profile

Insulation Contractors

Eco Energy Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue with Eco Energy Solutions LLC is a disconnected electric outlet after they re-insulation of my attic. The date of the re-insulation was Aug 29-31 and cost was 8,618.17. Statement number ****.

    During, re-insulating of my attic, I noticed that my computer monitor went blank. I checked the outlet that they were plug into and found it was no longer working.

    I discuss this with the head worker and he stated and he found the wire and he will mark it so the electrician can reconnect it and someone would contact me the next day Sept. 1st. But they did not contact me. The next week they did not call. I waited until middle of the next and call and talk to a representative who stated that someone from management would call. But, they did not call until I called twice the next week asking why I have not got a call.

    After, agreed to pay for the electrician if he found the problem with the outlet was not caused by their work then I would pay for the call.

    The electrician found that they have cover up the wire with a plywood box and he did not see anything with flags marking the electrical boxes. I was told that they would have a flag that to the would show were the wire is and there would be able to access the wire connected to the outlet.

    I called them and discuss the problem. And thought they agreed to open up the plywood box and pull back the insulation so the electrician can check the box with the bad connection and confirm that it would be safe. However, I am still waiting for them to call.

    Business Response

    Date: 11/13/2023

    We have contacted the homeowner and are working to resolve this issue in a timely manner. 

     

    ********* **** ******** **********

    Customer Answer

    Date: 11/17/2023

    On November 16-17, Eco Energy Solution LLC sent out a electrician. He checked the wire and found the brake and after discussing the issue with me, we decided to remove the connection and the wire.

    This corrected the problem and repaired the connection. Please close the complaint with the customer  happy with the installation.

    Thank-you for your help

Eco Energy Solutions, LLC is NOT a BBB Accredited Business.

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