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Business Profile

New Car Dealers

Mitchell Selig Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased classic car on jan.30th 2023 from selig ford.the manager and sales manager both told me the car could be registered in ct. they delivered the car next day unregistered and to this day feb 18th they haven't done anything. I'm pretty sure the car wont pass inspection and there trying to stick me with a car i cant legally drive.i want my money back or it registered.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a manager special truck that is new. After the purchase driving only the first hour it is already having transmission problems. Calling the dealership they said there is nothing they can do and can’t fix any issue. This is all after calling over 20 times and waiting 5 hours to talk to someone.

    Business Response

    Date: 12/13/2022

    We were able to attend to this customer and were able to 100% help them

    We got them out of the new F-150 that they bought on 11/14/2022 and into another brand new F-150 on 11/18/2022 that did not have the issues that they were complaining about

    I personally at the time did field and assist with their initial complaint and then help them through the situation and got them into another F-150 that they felt did not have the issue

    100% happy and satisfied when they drove out of our dealership on 11/18/2022

     

     

     

    Let me know if you need anything else and thank you!

     

    Anthony A*****

    General Manager

    Mitchell Selig Ford

    **  ************

    **  *****************************

Mitchell Selig Ford is NOT a BBB Accredited Business.

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