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Business Profile

Water Damage Restoration

Servpro of Milford-Orange-Stratford

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Servpro of Milford-Orange-Stratford's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 1/19/2024
      Money Paid: None

      Business committed: To check asbestos with test, and then give a quote for abatement. The inspector told me that I would not have to pay anything, and he would get back to me with a quote. I specifically asked if I was going to be charged for the service, and he said that I would not.

      Nature of the dispute: SERVPRO is charging $1172 for asbestos testing. This is not what I agreed to and is far above the market value for a simple asbestos test, the market value being under $200.

      Whether business has attempted to resolve the problem: I called the business and explained both that their charge was unreasonable and that I had not agreed to such a price. They refused to discuss the issue and claimed they were charging market rate. I explained that my neighbor had gotten the same test done in ***** ***** for under $110.

      They have pulled a classic bait and switch and I will not pay this outrageous and unexpected charge, especially since their inspector told me it wouldn’t cost me anything.

      Customer Answer

      Date: 03/29/2024

      The company has resolved the matter with me. All is settled. Thank you for the support!

    Servpro of Milford-Orange-Stratford is NOT a BBB Accredited Business.

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