Reviews

Review Details

• Review fromZoey L

  Date: 05/23/2023

  5 stars
  These guys were great. I had a 20 year old gas log said that was not working. I had a bunch of different estimates. These guys came in under the average price and pull a permit for the work. The other three estimates I had no one talked about pulling a permit. I called my local building official and he confirmed it is state law to pull a permit when installing any new gas, wood or pellet unit. The inspection pass, and I am very happy with the unit. There was one issue that Rich came back and took care of immediately. I guess the batteries were bad that came with the unit he came and changed them at no charge.

• Review fromZoey L

  Date: 05/23/2023

  5 stars
  I am new to Connecticut and I use these guys because they have a store front in my town. They replaced my gas log set they pulled the proper permits and gave me a very decent price.

• Review fromJ. W.

  Date: 02/20/2023

  1 star

  J. W.

  Date: 02/20/2023

  Just found out that the liner that Rich and John's put in my home in 2014 was not stainless steel as shown on the invoice but was aluminum. It also was installed improperly so that it has failed 8 years later.
  

  Rich & John's Complete Chimney Service LLC

  Date: 03/02/2023

  We installed a 5.5" 40' 316T stainless steel liner kit by HomeSaver 1/16/14. This liner is not made out of aluminum. This liner comes with a limited lifetime warranty against defects as long as it is maintained yearly. This customer has not called our company to have any regular maintenance. When we received this review we reached out Mr. Wiley. He stated he has had three companies sweep this flue. Two companies swept the flue and inspected it prior to this year and found no issue with the installation. This year he used a new company and they are now stating that the install is wrong and the product is inferior. When we asked why the custom did not reach out for more information he stated he was mad. The install was done properly and the material is up to code and correct. Two companies after us found no issues with the installation. This new company sounds like they are trying to scam this customer into buying another liner. Unfortunately it is this other company that he will not name that should be getting the negative review.

  J. W.

  Date: 03/03/2023

  Rich is correct that the liner was stainless steel so that the technician doing the video inspection was incorrect. The installing company Spotless Chimney (who I verbally named when I spoke to Rich) confirmed that the liner was stainless steel when they replaced the old liner. However, the galvanized steel chimney flue extended into the chimney chamber and there was evidence of rusting on the stainless steel snout near its connection with the old liner. where rain dripped down the chimney and on to the galvanized flue in the chamber. There was also no cap at the top of the liner to prevent water intrusion. I was told by the installing contractor that a cap at the top of the liner should be placed to prevent water intrusion and that the stainless steel liner snout should extend through the wall and connect to the galvanized steel flue in the house per current code requirements. I cannot verify that these codes were in place in 2013 when Rich put in the liner.