We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Anesthesiologists

Anesthesia Dynamics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I overpaid on my account by $100.00. When I realized my mistake, I called them on 3/15/22 and requested a refund. They acknowledged my overpayment and told me it would be 6 to 10 weeks for the check to come to me. I called on 5.24.22 to ask about status, left a message. On 5.27.22 I spoke with ***** who told me the paperwork was complete, and I should have received the check. She would send the request to her supervisor for further review. On **** I was told that the Supervisor ****** will follow up. I have spoken with ****** on multiple occasions; 6.28, 6.29, 7.8, was told they were working on it. I called on 7.29, 8.11, 8.31. left messages no response. I have sent numerous emails to [email protected] with no response. I was told that they would email the CEO ***** and cc me but that didn't happen. I want a refund for my overpayment.

    Business Response

    Date: 02/14/2023

    To Whom it May Concern, 

    Our response to this complaint is as follows.

    This patient requested a refund of overpayment on her account.  The patient advocate team took her information and per protocol escalated the refund request to accounts payable.  This is the only responsibility of the patient advocate team.  Unfortunately, there was a breakdown after the request went to the AP department and the refund was not processed, which is our error. 

    On January 16th, 2023, this issue was escalated to me, the VP of Operations.  I emailed the patient and let her know that I was personally going to handle this request as I do agree that it has taken far too long.  I asked the patient to confirm her bank routing and account numbers to allow for an ACH transfer, expediting her refund.  The patient confirmed this information on January 18th, 2023.  The transfer was setup and funded on January 19th, and confirmation of receipt of funds was confirmed by the patient on Monday, January 23rd, 2023, the same date of the BBB letter.

    This was a matter of human error that, unfortunately, caused an unnecessary delay in refunding her credit.

Anesthesia Dynamics LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.