Business Profile

Associations

AARP

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

278 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in the AARP Rx United Healthcare RX plan as of January 1, 2025. I also enrolled in the new Medicare Prescription Plan that went into effect 1/1/25. I made several call re: how the plan works in coordination with a drug manufacturers program. I only received a clear response after demanding to speak with a supervisor. The issues are: **** are difficult to understand- non-American; **** do not understand the new plans; today I was asked for my checking acct or credit card number to receive a $100 **** gift card. I hung up on the first rep and called back only to get one with poor English skills and attempted to divert my call from a supervisor. I waited on hold for nearly an hour before I spoke with a woman who IDd herself as a supervisor. I also called Medicare, who advised me to request to speak with a supervisor. This program for Medicare members needs to be investigated. We deserve competent service- were paying for more than we get. Please have someone contact me on this matter. Thank you.
Business Response
Date: 01/21/2025
To whom it may concern,
This case is still pending communication with the member from ***. They attempted to reach the member on 1/16/25 and will continue to do so two more times prior to closing the case. I will send another update once received from UnitedHealthcare.
Sincerely,
******** *****
Member Relations ************
Business Response
Date: 01/23/2025
UnitedHealthcare had the opportunity to review the file and speak with Ms. ***** directly. They have obtained all necessary information to file a grievance for further investigation. At this time, Ms. ***** has been able to obtain her medication from the manufacturer.
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I were subscribed to AARP for many years. My wife ******* was enrolled in their ****************. Approximately 5 years ago we did not renew our subscription to AARP. Last week I called ************ to cancel my wife's coverage since we have obtained other insurance coverage. I was told by the representative that the account could not be cancelled unless we renewed AARP for one year at a cost of $16.00 for the one year subscription. That seems unfair not to be able to cancel an Insurance Policy with conditions required by AARP/************. The Account number for ************ is below. The Delta Dental number I used was **************
Business Response
Date: 01/14/2025
************ had the opportunity to review the policy and confirmed the policy has been terminated as of 12/31/2024. A refund has been issued for the 01/2025 coverage that had been paid. ************ also advised it is not their policy to restrict the termination of coverage based on the status of the AARP membership.
Customer Answer
Date: 01/14/2025
A ************* *** called me and said they cancelled the policy. However, the ***.said they DO NOT require a ************ acct holder to rejoin AARP before canceling the acct. He said it was not a ************ *** that said that the AARP subscription had to be renewed before the ************* **** could be canceled. When I made the original call to cancel the acct the phone number was for AARP-************. While I cannot prove I was originally speaking with a AARP *** but the number I called was for AARP-************. Again it's not the $16.00 I was was charged, it's the principle that I was required to rejoin AARP BEFORE BEING ABLE TO CANCEL DELTA DENTAL. I have received a letter and e-mail from ************ that the Dental acct was cancelled. I believe at this point it was a AARP *** that I was originally speaking with and who forced me to take the unwanted AARP Subscription. Thank you for helping me with this issue.
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted AARP twice to cancel my membership but the membership still exists to this day. I would like my membership cancelled immediately.
Business Response
Date: 01/06/2025
January 6,2025

BBB of ****************, ** and Eastern PA
**************************************************;
************** 20005

Re: Complaint # ********
**** ******
**************************************
Hoffman Estates, IL 60169

To the Dispute Resolution Team:

We are in receipt of your letter regarding **** ****** claim that he has asked for his AARP membership to be cancelled with no result. We have investigated his concerns and welcome the opportunity to respond.

Mr. ****** enrolled as an AARP member on October 4, 2024, through Apple Pay.

As Apple Pay considers AARP membership a subscription, the membership must be cancelled through Mr. ****** iPhone ***** Subscriptions page.

I called ********* earlier today and left a voicemail message with some instructions and my direct phone line for any additional assistance he may need.

We extend our apologies for any misunderstanding or frustration caused by this process.

If ********* has any other questions or concerns, he may call me directly at *************. If more convenient, he may send an email t, or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************
Initial Complaint
Date:01/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for a renewal of this Aarp membership, however I have not been able to use my benefits. I tried on Nov 3rd, Nov 4th (2024) and again in Dec 2024 to purchase Carnival cruise gift cards, however despite none of my information changing, "an error occurred" and I got a pop up on the screen that I needed up call aarp. In Nov 2024, I was traveling internationally so had to wait until Dec to call. When I did call, I had to go through many layers of an answering machine/ robot tree, then waited OVER 40 MINUTES and Still had not gotten to talk to an actual person. I went to the website and there's no easy way to contact support. This service is catered towards older people; I'm in my 30s and cannot imagine how an older person is supposed to deal with this "service. " The website is poor and not user friendly, their "perks" are confusing, and they don't give reasons as to why gift card purchases can't go through. I was automatically billed but have not been able to use ANY of the services I'm paying for, so I want a full refund and to end the membership.
Business Response
Date: 01/15/2025
Please see our response for Complaint No. ******** (attached). Thank you.
Customer Answer
Date: 01/15/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22755445

I am rejecting this response because:
I accept the refund as that is what I asked, but it's comical that aarp claims to have "no record" of my attempt to buy gift cards- that's because their website did not let me. Aarp needs to add electronic options as this is 2025, one cannot always wait 1.5+ hours on the phone waiting to speak to someone. To this date, they have not explained why I was unable to complete the purchase despite being a paid member. I didn't ask for a recap of my membership with them, so I'm not sure why they are wasting resources typing up convoluted responses when all they had to do was: investigate why my account was unable to purchase gift cards, then complete the refund. I feel sorry for any current aarp members with problems as it's clear aarp wants to hide behind a phone number, and hopes that clients will give up and just accept that they won't get what they paid for.

Regards,

******* ******
Initial Complaint
Date:12/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint about an unresolved issue involving AARP and *******. Despite repeated efforts, I have been unable to use the $20 ******** membership discount offered by AARP.Summary of the Issue:AARP advertises a $20 discount for ******** annual memberships. My AARP membership number is [redacted], linked to the email [redacted], while my ******** account is under a different email, [redacted].I initially applied the discount to an old ******** account, which I later canceled due to issues. Attempts to apply it to my new ******** account result in the error message: "It looks like that code was used before." I first contacted AARP about this issue on November 29, 2024, and it remains unresolved.Steps to Redeem the Discount:Navigate to the AARP Member Benefits ********** "******** $20 off a ******** annual membership."Select "Learn More."An error message appears: "It looks like that code was used before."Timeline of Events:November 29, 2024:Initial contact with AARP.December 6, 2024:Contacted AARP via chat. Representative *** advised me to call ******* at **************. Called ******** which directed me back to AARP. Escalated issue with ****** at AARP.December 13, 2024:Received an email from AARP Member Relations (******* ********), stating *******'s Resolution Team would contact me.December 23, 2024:Followed up with AARP as no response or resolution was provided.Ongoing:Both ******* and AARP direct me to the other, claiming it is not their responsibility.Unresolved Issue:The discount is tied to my AARP membership and cannot be re-applied to my new ******** account after cancellation of the previous account. The lack of resolution has caused frustration and wasted time.Request for Resolution:I request that the AARP discount be applied to my new ******** account, as promised in AARP membership benefits.
Business Response
Date: 01/06/2025
January 6, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
***********************
*********************************************

Re: ******** **********
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ******** **********. The issue concerns the member receiving an error message from ********* when attempting to apply for her AARP member discount.This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When we receive a complaint such as the one you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since ******** ********** refers to issues with Wal-Mart+, we forwarded her complaint to ********* for investigation and response. ********+will contact her directly to advise her of the outcome of this matter.

In response to Ms. *********** concerns, ********* has informed us that the member's concern is still under review and a letter will be provided to the member once the investigation is complete.

We truly apologize for any frustration Ms. ********** has experienced.

After hearing from Wal-Mart+, if she has any additional questions or concerns to bring to my attention, she can respond directly to this complaint or call me at ************. If you have any additional questions, please do not hesitate to contact me.

Sincerely,
******* ********
Member Relations

AARP Services******
*******************************************************************
ASI Case ID: ********
Customer Answer
Date: 01/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22735538

I am rejecting this response because:

The issue: The AARP discount for a ******** membership was initially applied to an old ******** account that was later canceled, and now the discount cannot be applied to a new ******** account, with both ********************** and ******* directing me to the other party for resolution. The error message received when attempting to apply the discount is: "It looks like that code was used before."

Old AARP number: [redacted]
New AARP number: [redacted](changed in an attempt to resolve this problem)
AARP account email: [redacted]
******* account email: [redacted]

November 29, 2024:
The first attempt was made to contact AARP regarding the inability to use the $20 ******** discount. The discount could not be applied to a new ******** account because it was previously used on an old ******** account that had been canceled. My AARP membership number was [redacted] at the time. The AARP email was ******************* while the ******** account was under *********************************.

December 6, 2024:
AARP was contacted again via chat. The AARP representative, ****** advised calling ******* at **************. This phone number was found to be unhelpful, as it does not handle AARP-related issues and is only for online orders, pickup orders, store hours, and current or former employees. The issue was then escalated by another AARP representative named ******.

I messaged AARP again to explain the issue and the error message received, and to request that the issue be forwarded to the IT team.

December 13, 2024:
An email was received from AARP Member Relations (******* ********) stating that *******'s Executive Resolution team would be contacted.

December 23, 2024:
I sent a follow-up email to AARP Member Relations (******* ********) because no resolution or response had been provided.
I again stated that neither AARP nor ******* was taking responsibility for resolving the issue.

December 27, 2024:
I filed a formal complaint with the Better Business Bureau (BBB) and Trustpilot regarding the unresolved issue with AARP and *******. The complaint detailed the inability to use the $20 ******** discount, the error message received ("It looks like that code was used before"), and the repeated unsuccessful attempts to resolve the problem with both AARP and Walmart.

December 27, 2024:
AARP representative "******" changed the AARP membership number to [redacted], in an attempt to resolve the issue. However, this did not fix the problem. I continued to get a blank page when trying to get the discount. ****** suggested trying a free trial on the ******** site, but this was not helpful as the site requested payment for a membership.

Also on December 27, 2024:
I contacted ******* again per AARP via online chat support and was transferred to a supervisor named "******** ********* ******** stated that the issue needed to be resolved by AARP, and that he would escalate the concern to the relevant team, with a resolution in 5 business days. However, he did not provide proof of the escalation. A chat reference number was provided: 241227-67393-0796-0000.
I never heard anything back.

January 3, 2025:
AARP Member Relations, ******** ****** III, contacted me by email, while ******* ******** was on leave, to ask if I had cleared cookies and cache. I did this again after I received the email and confirmed that clearing cookies and cache did not resolve the issue.

******** ****** III then requested a phone number and I provided the number, but stated a preference for email communication due to being very ill and waiting on brain surgery. ******** ****** III then asked for a screenshot of the error message and more details about where the code was being entered. I supplied 4 images in order once again showing and explaining the process:

I navigate to AARP Member Benefits page.
I click on "******** $20 off a ******** annual membership."
I select "Learn More."
The system processes my request, displays "processing please wait," and then returns an error message: "It looks like that code was used before."

To which the response from ******** ****** III was: "I have escalated your concerns, and I hope to have an update for you in the coming days."

Throughout this multiple month long ordeal, I have been repeatedly directed back and forth over and over again between AARP and *******, with neither company taking responsibility for resolving the issue.

The core issue is that the AARP discount is tied to the AARP membership, and it cannot be re-applied to a new ******** account after it was used on a previous, canceled account.

Regards,

******** **********

Business Response
Date: 01/16/2025
January 16, 2024

BBB of ******************* &
Eastern Pennsylvania (**********, **)
***********************
*********************************************

Re: ******** **********
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ******** **********. The issue concerns the member receiving an error message from ********* when attempting to apply for her AARP member discount.This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When we receive a complaint such as the one you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since ******** ********** refers to issues with Wal-Mart+, we forwarded her complaint to ********* for investigation and response. ********* will contact her directly to advise her of the outcome of this matter.

In response to Ms. *********** concerns, the reason Ms. ********** experienced difficulties in creating a new account is that she previously had a ********+account that used the discount code. ********* only allows customers and members to use a promo or entitlement ID to sign up for the promotion once.This policy ensures that the same customer or member cannot take advantage of the offer multiple times or share the same promo code with others. However,********* has made a one-time exception and disassociated Ms. ********** from this promo code, allowing her to create a new account.

We truly apologize for any frustration Ms. ********** has experienced.

After hearing from Wal-Mart+, if she has any additional questions or concerns to bring to my attention, she can respond directly to this complaint or call me at ************. If you have any additional questions, please do not hesitate to contact me.

Sincerely,
******* ********
Member Relations

AARP Services******
*******************************************************************
ASI Case ID: ********
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a paying member of AARP. I have not been able to redeem my points since 12/05/24. I've contacted them several times to no avail.
Business Response
Date: 01/09/2025
Attached is the response to Complaint # ********. Thank you for your time.

Customer Answer
Date: 01/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/13 I made a purchase of a ****** e-gift card to be digitally received. After no order number or email sent after 5 hours I contacted their customer support team for them to simply say it'll take no more than 24 hours. 72 hours go by and NO email or gift card. I contact AARP first thing Monday morning for them to say their rewards department will look into this and will open a case. I assured them that I needed to have this handled by end of the day as otherwise their service rendered me no longer to which they said well gift cards are non refundable (despite me not having a gift card at all?). They will not let me cancel the order as they have taken the $475 out of my account-- and another 3 DAYS later I have received zero communication nor the gift card and been told there's nothing they can do. This has been the most deplorable service and the lack for concern or any customer communication is beyond repair. I have lost out on my family vacation and they keep telling me to "enjoy my cruise?" I'm not going on a cruise-- i was booking a stay for family for Christmas which I have lost now--which show's how little they have paid attention.
Business Response
Date: 12/30/2024
Please see our response to Complaint No. ******** (attached).
Thank you.
Magda
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive my "free weekend duffel bag" with my AARP/Hartford auto insurance quote per mailed ********/AARP advertisement. ******** and AARP provides false advertisement by not providing the FREE duffel bag with auto insurance quote.
Business Response
Date: 12/20/2024
December 20, 2024

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Re: ****** ******
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ****** ******. The issue is regarding a free offer provided by The Hartford. This complaint has been referred to me for investigation and response.

We are sorry to learn that ****** ****** has not received his FREE Duffle bag after attempting to receive an auto quote from The Hartford. Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since ****** ****** is referring to issues with The Hartford, we forwarded his complaint to The Hartford for investigation and response.

The Hartford advised that an expedited delivery of the duffle bag was sent out to the member with an expected delivery date of Friday, December 20th.

We truly apologize for any frustration ****** ****** experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** *****
Member Relations
AARP Services, Inc.
****************************************************************
ASI Case ID: ********
Customer Answer
Date: 12/20/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22657460

I am rejecting this response because:
I only received the advertised free duffel bag because of my registered complaint to BBB and got AARP involved in this false advertisement complaint. The **************** and AARP are using false advertising to defraud senior citizens for auto insurance quotes.
The **************** and AARP are guilty of deceptive insurance practices and advertising.

Regards,

****** ******
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/24, I purchased 3 gift cards from AARP. Totaling to $1158.00. The gift cards were supposed to be in my email within 24 hours. On Dec 2, 2024, I still didn't have the gift cards. I tried to chat with them on their site and was told they would escalate it, but that there was something wrong with my account. they wouldn't tell me what. I called multiple times before I could finally get someone on the call. 2 hours later she tried to get me help and no one would answer the transfer. She told me they flagged my account as fraudulent. She gave me a different number to try, the lady on that call told me that no one had escalated my concern and she would do it for me (4 hours later). I explained my situation about needing either my money back or the gift cards. She told me that she escalated my concern but it could take 5 business days. I explained I didn't have 5 days to wait while $1200 was being held hostage. There was nothing she could do. I got an email on 12/3 that I had a specialist assigned and to call or email with concerns. I called and emailed multiple times and no respond. I called the main number and and spoke with two different people who couldn't help and one was a escalation specialist. I asked what did I need to do get this fixed, basically I was told nothing. I explained I couldn't wait another 5 days (it had already been 4 days) totaling 9 days with no promises of a resolution. I asked what is the process for solving this. They couldn't tell me.
Business Response
Date: 01/15/2025
Please see our response for Complaint No. ******** (attached). Thank you.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Would like to be remove from email list . Please dont email me again
Business Response
Date: 12/10/2024
December *******

Dispute Resolution Team
BBB of **********************************
*****************************
******************; 20005

Re: Complaint #********
Jermmie *****
*********************************************************;

To The Dispute Resolution Team:

We are in receipt of your letter regarding Jermmie ***** request to have no further email communication from AARP. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted emails from AARP. As requested, on December *******, the following email address has been added to all of AARPs suppression files: ************************** It will take seven to ten days to take effect.

If Mr. ***** has any additional questions, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may contact me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team,*************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,
***** *******, *********************************************** Team
*****************************************************************
Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Jermmie *****

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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