We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Associations

The National Society Of Collegiate Scholars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, 2024 I paid The National Society of Collegiate Scholars $97.00 to join after I received a letter from them in the mail. I did more research on them a realized and read that they were a scam, of no help with zero benefits . I contacted them immediately (less than one hour) to cancel and ask for a refund. I received an email the next day from Sabra (an employee) stating no I may not have a refund but I can cancel my membership. I did not receive ANY services from them and contacted them within the hour but they refuse to return my money.

    Business Response

    Date: 05/01/2024

    Hello and I hope all is well! I'm reaching out to request an extension so that I can respond directly to a recent message from *********************** on behalf of The National Society of Collegiate Scholars (NSCS). The 14-day period lapsed, but I would like to respond to *****, if possible. Please let me know if this is possible- thank you! - *************************, NSCS

    Business Response

    Date: 05/30/2024

    NSCS is an honor society with many lifetime benefits (********************************************), many of which are provided to members seconds after joining including access to personalized materials. ***** accepted the NSCS refund policy (****************************************************************) when she joined. She was informed about this policy by one of our team members promptly after she reached out about the charges.

    ***** can terminate her membership without refund, if she would like, by reaching out to the NSCS Member Success team at ********************************************* with that request. 

    Customer Answer

    Date: 05/31/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21502109

    I am rejecting this response because: That is bad business and fraudulent. I contacted NSCS less than 1 hour after the $97.00 charge, I did not use their services or receive anything from them.  The practice of not refunding money to college students who never received any item, service or benefit from an organization is fraudulent and wrong.  I am on financial aid and grants and NSCS tells me that they will keep my $97.00 and I can cancel my membership if I want to.  Wow, thanks for the advocacy and looking out for college students.  Shameful "organization".

    Regards,

    ***********************








    Business Response

    Date: 06/11/2024

    After further review, our team discovered that ***** was awarded a chargeback through her bank and the $97 was already returned to her through this channel on April 17th, 2024. We will be terminating her membership effective immediately. 

    Business Response

    Date: 06/11/2024

    I've included an attachment with more information about the chargeback that ***** was awarded on April 17th. 

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted an invitation to join this society on behalf of my daughter on May the 3rd, 2023. I called and spoke with someone regarding membership and was told to send an email which l never received a response. The package I signed up for included a certificate, various membership items, honor cords, an account for access to various scholarship opportunities, scheduling of an induction ceremony, and various events. I never received this package or items I purchased for $169.00 that was charged to my credit card on May 3rd, 2023. I have tried repeatedly to call, have left messages, sent emails, all to no avail. There are assurances of responses within a few days, yet I have received none. On September 28th, 2023 I then am notified that my membership account has been deactivated. Now I have no access to the supposed benefits my child was to receive from such a "reputable business"! This company is a scam preying upon college students and parents who want to better their education and experience while at university. They purposely do not have any customer service or interaction in order to avoid liability, and do not deliver on their promises. Honestly their reviews much be false i.e. paid for. I am ashamed their name was even associated with that of my child, or the university she attends as it is a stain on the character of such a highly sought after institution. The fact they will outright steal and not answer for it is disgusting in this day and age.

    Business Response

    Date: 11/27/2023

    Dear *************,  

    Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have provided additional support so that your daughter can have the most up to date membership information. We also sent her a welcome package on 11/15/2023.  

    NSCS is a lifetime membership, and we are committed to providing the highest value and service to our members. 

    If you have any further questions or concerns, please do not hesitate to contact us.  

    Sincerely,  

    The NSCS Team  

The National Society Of Collegiate Scholars is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.