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Business Profile

Brake Services

Midas Muffler & Brake Shop-Washington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, September 12th I took my 2008 ****** ******** with 192,576 to Midas, 1620 Rhode Island Ave, NE, Washington, DC 20018. I told the manger that I had just purchased the car and I think it had oil leak. I stated that this engine had potential for a head gasket failure. He stated that usually a head gasket failure would leak coolant but he would do a complete inspection. About two hours later he called and started listing all the work that needed to be done on the vehicle. I asked him to email me the estimate (which he did) and told him I would get back to him. After reviewing the estimate I agreed to everything but two items: replacing the front tires and replacing a rusted out exhaust flange. He tried to talk me into both those items stating that the vehicle would not pass inspection. I told him that the vehicle had already passed inspection. Everything I agreed to added up to $4,843.80, a lot of money but at least I did not have a head gasket failure. I picked the car up the next day and paid the bill. By Friday, September 16th I noticed that the vehicle was still leaking oil. Over the weekend I crawled under the car and saw a major oil leak. I was not going to take it back to Midas because I did not trust them, it was impossible not to notice the leak. On Tuesday, September 20th I took the vehicle to another mechanic (** **** ****). I gave them copy of the invoice I received from Midas. Upon inspection they confirmed that the vehicle had a major head gasket failure and found it unbelievable that Midas 1) did not notice or tell me about the oil leak/head gasket failure or 2) completed all the other work which was not urgent compared to the head gasket failure. On the same day I called and spoke to the manager at Midas, he refused to talk to me and hung up.I have spent $4,843.80 with Midas and now have to spend an additional $2,000 to have the head gasket and all associated work completed.

Midas Muffler & Brake Shop-Washington is NOT a BBB Accredited Business.

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