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Business Profile

Charter Bus

Boomerang Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was:$206.70 ********** **** 6/14/2022 @ 3:58pm I booked 3 tickets for June 17, 2022 @ 8:45pm - 10:45pm Pirate Ship cruise on Potomac. After I arrived at the described pickup spot in **** 15 minutes prior to the tour would start, I received a notification from you saying that the timing was changed for 1 hour later (9:45pm) without any prior notice. At that point, I could not make it to the tour because our group planned it for the initial time at purchase. Nor that I received any explaining or apologizing email with a rescheduling or refund option. I called you the same evening, but the phone was not reachable. After I asked my credit card bank to dispute the transaction it was not resolved to my favor because they implied that "tours happen in any conditions", but nothing states on their website that they can reschedule without notice while customers like me cannot make it if I have something else scheduled ahead. This is how the business uses the wording in their policies to trick customers with refunds. I ask you now for a refund to the same credit card (...****) which I could not receive through my bank. This cannot be a business credit or rescheduling option due to one and only event planned.On top of that, I need reimbursement for parking garage in amount of $17.

Boomerang Tours is NOT a BBB Accredited Business.

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