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Business Profile

Colleges and Universities

Georgetown University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Georgetown University's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Georgetown University has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Georgetown University

      37th And O Streets N.W. Washington, DC 20057-0001

    • Georgetown University

      3700 O St NW Washington, DC 20057-0002

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Organization continues to send mail to my address at **********************************, APT ***, Orlando, FL, ***** despite being informed multiple times that the individual these mailings are addressed to, *****************************, no longer lives at this address. They have been unresponsive to any previous attempts at contacting them.

      Business Response

      Date: 02/08/2023

      To Whom It May Concern:
      The University's Advancement group has removed the complainant's address from the mailing list. 

      Respectfully,

      *************************

      Customer Answer

      Date: 02/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

      Customer Answer

      Date: 02/27/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
       
      This is a reopening of my previous complaint. It turns out that Georgetown University did NOT remove my address from their database as requested. I have continued to receive mailings at my address at *** ** ****** ****** APT ***, Orlando, FL, *****, which were intended to be sent to a previous tenant. This will be my last attempt to do so without taking legal action. Any further mailings received from ANY department at Georgetown University will be considered harassment and charged as such.

      Remove my mailing address from their database in ALL departments, regardless of what names are associated with those addresses.

      Regards,

      **** ********

      Business Response

      Date: 03/01/2023

      Hello, 

      The address referenced was removed from the Georgetown University Office of Advancement's and Alumni Association's directories on 1/30/23. We ask for a 4-6 week timeframe for the address removal to take effect as some items may already been in route through the mail during that period. 

      If there are any further questions regarding this complaint, please feel free to reach out to ***** ****************** at *****@georgetown.edu. 

      Thank you.

      Customer Answer

      Date: 03/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,
      **** ********

    • Initial Complaint

      Date:05/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to contact the HR department to no avail at this school so that I may obtain information in order to file a complaint against an employee of this prestigious university. I need to be contacted in order to receive information in which to do so and proceed with filing the information with the appropriate channels and chain of command.

      Business Response

      Date: 06/10/2022

      Information for those seeking to report problems or file complaints to Georgetown University is available at: https://compliance.georgetown.edu/reporting/.  Among the options available is Georgetown University's Compliance helpline, which can be reached directly at: https://******************.com/domain/media/en/gui/*****/index.html.  Information about contacting the Office of Human Resources is available at: https://hr.georgetown.edu/contact-hr/. 

      Customer Answer

      Date: 06/10/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

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