Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Concert Hall

Constitution Hall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Hall.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two tickets to constitution hall event with *********************** **** ****** tour. Patrons were openly smoking weed inside the venue that completely overwhelmed others in the room. No usher did anything or security did anything to stop it. Even the entertainer on stage made a comment about them smoking. Me and my companion who are not smokers started coughing and feeling ill. I tried calling the ticket seller to complain and ask for refund but was denied. I paid $154. 80 This unacceptable inside a public venue where these people showed no consideration for others. I know it's legal to smoke weed but I didn't know it was legal to smoke inside a public venue. This is not the first experience of this happening at this venue. It just got worse once word caught on that it's no retribution if you do. I completely had a ruined concert experience and would like my money refunded for the bad experience.

    Business Response

    Date: 12/31/2023

    To whom it may concern,

    I am in receipt of your letter of Sunday, November 19, 2023 outlining a patron's complaint about smoke in the auditorium for the event she attended. I believe this complaint is misdirected. DAR Constitution Hall operates as a 4-wall rental. An event organizer rents the building, hires the artists, sells the tickets and hires all staff for the event. The venue license agreement between DAR Constitution Hall and ***** ******** Entertainment Group requires them to comply with all applicable laws and regulations while
    presenting their event.

    Contrary to her recollection, the promoter's ushers and event staff were reminding patrons that there is no smoking in the building. They were instructed to confront anyone they observed smoking. 3-foot-tall signage was posted throughout the building stating that there is no smoking of any kind permitted. The event staff did not report any extreme amount of smoke in the auditorium. In some cases, patrons suspected of smoking were hiding their electronic smoking device prior to the approach of the event
    staff. There was a significant amount of theatrical haze used by the artist's lighting company that added to the smoky atmosphere. This could have exacerbated the patron's reaction.

    I have forwarded this complaint to the Promoter of the event, ***** ******** Entertainment Group (**************************************.com). They are the only entity capable of discussing a refund as they received the payment for the tickets sold. DAR Constitution Hall does not sell tickets or have any involvement in the settlement of the show.


    Managing Director
    DAR Constitution Hall

    Customer Answer

    Date: 01/02/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:


    Regards,



    ******* ******* 

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.