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Business Profile

Construction

Donatello Construction Group LLC

This business has applied for BBB accreditation.

Complaints

This profile includes complaints for Donatello Construction Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Donatello Construction Group LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started this contract after signing on Jan 12 2022, and **** said he will send back signed copy immediately and sent it on the next day. At that time he said that all the workmanship is guaranteed for 5 years.It took several months(> 9 months) to do the new bathroom versus 3months as originally promised!After using a couple of days, noticed a leak from upstairs bathroom through the ceiling. ****** called **** and he brought the plumber with him the following week. The plumber fixed the leaking problem but, the faucet for the shower and the ceiling were left unfinished to dry. Two weeks later a painter came and painted the area but due to water leak the paint came out. ****** called **** and explained the problem, **** said that he will come and take a look and never came to inspect the work. When they fixed the shower, they did not put the facet properly, and it is still remains loose and unhinged. Also, tiles were not fixed properly and fungus is growing although it has been washed every week (with soap and water). ****** called several times and when **** picked up the phone, he would say that he will come to take a look. But he never came. One time he told ****** that he is in Philadelphia made an appointment for the following Tuesday but he did not come. Being very irresponsive, **** has lost the trust and hence this complaint with BBB. BBB has to ask **** to fix the problem satisfactorily to the client.

      Business Response

      Date: 01/19/2024

      Good morning,

      We did a Bathroom remodel and completed the project in a timely manner. We did new tile, new vanity, new toilet, new shower fixture and new vanity faucet system.

      Simple remodel with no changes to the existing plumbing for the above-mentioned fixtures. When we completed the project there was a leak within the shower fixture and we had gone back to repair and fix. That issue was repaired in a timely matter.

      Prior to working on their project, we noticed issues with the main foyer walls and ceilings with a lot of discoloration and brought it to the owner's attention. 

      After the leak of the shower, we went back and repaired the ceiling in the main foyer.

      About a month or two later i got a call about something with the grout and then we were going to schedule an appt for me to see, and i was in and out of a project in Philadelphia, then we lost contact. At this point i would still like to see what their problem is. 

      When the project was completed, they were very happy with the finished product.

      I will gladly see what the issue is and we will repair as required.

      Thanks

      *********************

    This business has applied for BBB accreditation.

    pending BBB accredited business seal

    Donatello Construction Group LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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