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Business Profile

Credit Union

Bank-Fund Staff Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Bank-Fund Staff Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank-Fund Staff Federal Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member since I joined *** in 2020. I am staff based in Morocco CO, and I have applied for a credit card and benefitted from successive limit increases, so far so good. I have recently been promoted, and had my salary increased by ~20%, and my contract tenor renewed up to 3yrs renewable. Upon submitting a new limit increase (my balance is currently 0 out of the US$ 15,000 limit), with no history to missing payments/arrears/defaults/rescheduling.. I had a call with the loan officer this morning, he said it will be difficult to my increase my limit and he can't do anything about it, which seemed strange and a bit unfair... Would you please be so kind to escalate my concern to the credit committee, if my request will be submitted to them ? My understanding is that credit decisions should be fair across the board, and that BFSCFU is an equal lender. My membership number is ****** and my credit card ends in 3276. Thank you very much in advance for your support.

      Business Response

      Date: 09/26/2023

      Dear BBB,

      Thank you for providing us with an opportunity to assist one of our members. 

      Prior to receiving this BBB message, the Credit Union spoke with **. ****** and he has a clear understanding of reasoning for the denial as well as next steps. The matter was resolved on September 21,2023.

      Thank you again and, should the member need anything further, please do not hesitate in contacting me.

      Sincerely,

      *********************

      Customer Answer

      Date: 10/06/2023

      I have reconvened with the credit department a solution to my issue which will be implemented by November 20 of this year as per a clear timeline discussed and documented by email. 

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom passed on April 5, 2023. I contact BFSFCU about the benefits left to me in her BFSFCU account and I am told that I cannot receive the funds because they do not have the documentation naming me as the beneficiary. So I send them the documentation naming me as the beneficiary from my mother to them, dated, fax along with the confirmation fax that it was received. And they tell me that they do not have my moms request. And therefore her funds have to go through probate. How horrific is that!

      Business Response

      Date: 06/29/2023

      Dear BBB,

      Thank you for providing us with an opportunity to assist one of our members. 

      ************** has our sincerest condolences for the passing of her mother. We appreciate you bringing her experience to our attention. The Credit Union contacted her regarding the documentation and resolved the matter on June 29, 2023.

      Thank you again and, should the member need anything further, please do not hesitate in contacting me.

      Sincerely,

      *********************

    Bank-Fund Staff Federal Credit Union is NOT a BBB Accredited Business.

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