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Business Profile

Cruises

Jamboree Cruise Line LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28th, 2022, I booked a ten person Private Soiree Cruse  with Jamboree Cruise Lines that was meant to be held on September 10th, 2022, from 3:45 pm -5:45 pm. On September 9th, 2022, at 11:09 am, I was notified that our cruise was to be canceled due to the captain having Covid and that I would be issued a FULL refund immediately. I responded to the email at 1:32 pm on the same day and did not receive a response. On September 12th, 2022, I contacted Jamboree Cruise Lines at the number listed on their website to inquire about the refund and left a phone message. On September 13th, 2022, I sent them an email asking about the refund and was told that the refund would not be immediate. That it would take 7-10 days and that it was not a full refund. The refund would be for ticket value, and the taxes and fees were not refundable. I replied that: The merchant canceled the service due to issues on their end. They stated in the last email that Friday that I would be issued a full refund. Their website says cancellations made within 24 hours will receive a full refund. I have yet to hear back from Jamboree Cruise and need this resolved. This type of business is very unethical and fraudulent.

    Business Response

    Date: 11/08/2022

    After apologizing to *************** about the unfortunate cancellation of her trip, she was offered a free trip for a date of her choosing. Our captain had Covid, which is a variable we can’t control considering mask mandates are not strict anymore. We are a very small company in its first year of operation and so we ask for grace while we work out the kinks that are sure to make us a better company in the future. 

    Customer Answer

    Date: 11/11/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because, as stated in the initial email correspondence from the company and on their website, I was to be issued a full refund immediately. The main issue lies with the representative changing their mind and assessing a fee for a service that they canceled. It is an unfair business practice to the consumer. I do not want this type of thing to happen to anyone else. I understand the business is new, and this is a kink that they need to work out. You cannot charge the consumer a fee for a service the merchant canceled. And you cannot tell the consumer you will issue a full refund and then change your mind, especially when you have it in writing. 

    Regards,

    *************************

    Business Response

    Date: 11/13/2022

    The options presented to us when its time to give a refund is a full refund and a partial refund. All customers get a full refund in circumstances such as this. The fees that are left out are not up to us but up to the company that we partner with called *********** I suggest calling them and asking why the fees werent returned to you because it is out of our jurisdiction once we request for you to receive a full refund. 

Jamboree Cruise Line LLC is NOT a BBB Accredited Business.

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